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This app provides virtually zero after‑sales support. I have been encountering issues for two months. No matter how many times I try to contact their customer service, my problems are never resolved. They only tell me to wait for their email reply. They promise a response within a few hours, yet I have never received a single email from them. Their so‑called solutions are nothing but empty verbal promises, with no real fixes or improvements at all. Do not use this app. Do not use it. Stay away from it.
aplicativo lixo. te dá o plano gratuito, mas não de adianta de nada porque o cliente escreve a avaliação e não tem nenhuma opção de ativar o comentário do cliente. Estou muito frustrado, mas enfim, não usem!!!!!
Application stopped working, I can't access it in any way, just a white screen trying to load information
The app is fine, but the technical support is really very slow. They don't have 24/7 tech support, and even during working hours, they hardly reply to emails. I mailed them on Thursday at 11 a.m. and till Friday night there was no response, so I connected with them through chat and on the chat the executive asked me to wait till Monday.
Dear Merchant,
Thank you for sharing your feedback. We identified a bug in our Chrome extension that was causing the issue you described. This has now been fixed.
Please update your Chrome extension to the latest version and try importing your Amazon product reviews again. It should now work as expected with your Shopify store.
If you continue to face any problems, reply to this email and we’ll assist you right away.
Best regards,
Arpit
This is the best App I found for customer reviews and transferring my reviews to Shopify. I tried out few other Review Apps but none of them worked properly and didn't get any customer support. If this App does not work for you just contact the customer support and they will take care of the problems and make it work perfectly.
I installed this app this does not work they charged $9.99 and I asked why reviews not importing they said developer team checking i submit a ticket on 18th Apr today is 24 Apr they are saying we are working on it. Worst services ever.
Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app.
Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience.
Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!!
Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility.
Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.
Dear valued user,
Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service.
We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient.
Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible.
We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility.
Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features.
Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations.
Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help.
Thank you once again for your valuable input.
Warm regards,
Arpit from Zegsu
Aparte de ser muy profesional en su trabajo me solucionó todas mis dudas i problemas
Its not possible to edit reviews or to export the received reviews to a better app
Patient and well-trained staff who helped me and taught me how to use the application in a very short time.
