Ali Reviews: AI Product Review
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更新后无法显示评论
Hi seamiss,
Thank you for sharing your feedback, and we’re truly sorry to hear that the review widget is not displaying after the update. We understand you may be busy and also have many other app options available, but we sincerely hope you can give the Ali Reviews team an opportunity to investigate the issue further.
Our team would like to carefully check your in-app settings and theme configuration to identify the exact reason why the widget is not showing and work on a proper solution for your store. We truly value your experience and will do our best to resolve this for you as quickly and smoothly as possible.
Best regards,
Ali Reviews Support Team
problem not solved
Hi there,
We are sorry for the issue that you had when trying the app.
Our DEV team have fixed the issue of duplicated of widget; however, we did not recceive your feedback.
We will look forward to your response and check when you have more feedback.
Kind regards,
Ali Reviews Team
Not a happy customer at all. While the UI was good initially, beware of a couple of flaws:
1) They DO NOT offer combining reviews across multiple products, which is surprising given many other review apps provide this
2) The reviews importer doesn't work well (skips lots of reviews) even though we paid for the custom reviews integration
3) Once any product hits over 1500 reviews, you need to pay for the most expensive plan
I wish I hadn't invested time in importing my reviews.
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello,
Here's Lauren from Kudosi Senior Support Team.
First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.
We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.
From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.
Or you can grant us a Collaborator Account to check and fix this issue for you.
We hope to have your response so we could further support you.
Kind regards,
Lauren from Kudosi
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free
Bonjour Zhora,
Je suis Lynn de l'équipe d'assistance Kudosi.
Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit.
Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message.
Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas.
Merci beaucoup !
Salutations,
Lynn
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support.
Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed!
Will never use this app or company again or recommend them to anyone.
Hi Ellen,
I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time
- We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support
Looking forward to hearing from you soonest
Best Regards
Alex
Ali Reviews by OneCommerce
Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.
Hi there,
I'm Carrick from Ali Reviews and we're deeply sorry for any inconvenience causing to your experience
Regarding to your issues as following:
1. For your export reviews case, because of the app limitation, to export all reviews, it will take time and need Dev's support, so it's the main reason if you need it urgently, we usually support to export the source "customer written reviews", so I highly appreciate your empathy on this situation
2. For the review image size issue, because you uninstalled our app, so it's hard for us to check your case deeper. Please consider to reinstall our app and let us have chance to support you with the highest priority. We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Carrick
Ali Reviews by OneCommerce
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José,
Here's Lauren from Ali Reviews
I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused.
To understand the issue better, we have looked into this on our end. Here is what we found:
1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB
2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8
When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app:
* Please try to clear your browser's caches.
* Check if there are any IP blocks or firewalls on your end that might be interfering.
* You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947
We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: support@alireviews.io or I can setup a live call to help you re-setup the app.
We look forward to hearing from you soon.
Thanks and best regards,
Lauren from Ali Reviews
Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.
Hi Arnoldas,
I'm Lauren from Kudosi
We are sorry for the bad experience that you had with our app.
We do support import reviews from eBay, we are afraid that you did not know how to use this feature, you can ask our team further to know how to get reviews from these market place.
For the point of "targeting Areviews on Google", we are unclear about your comment, we hope to have more detail from your comment for checking and improving or explaining this point to you.
We have sent a follow-up email to you, we are looking forward to your response to support you better.
Thanks and best regards,
Lauren
