Ali Reviews: Kudosi Reviews

Hi Brooch & Shine Store Admin,

Thank you for reaching out to us!

I completely understand how important of translate feature can be for your experience with Kudosi, and we are really glad you brought this up. Currently, this feature is available as part of our paid plans, and it isn’t included in the free version of the app.

We truly value our free users, and we aim to offer as much functionality as possible at no cost. That said, certain advanced tools and features are part of our paid plans to support continued development and maintain high-quality service for everyone.

Thanks again for your feedback and for being a part of our collaboration. Let me know if there’s anything else I can help with!

Warm regards,
Lauren from Kudosi

Hi Realwill Store Admin,

I'm Lauren from Kudosi,

We have sent you a follow-up mail for explanation about the app charge flow.

Please help us to check the mail, we will really appreciate your response.

Thank you so much,
Lauren

Bonjour Zhora,

Je suis Lynn de l'équipe d'assistance Kudosi.

Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit.
Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message.

Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas.

Merci beaucoup !

Salutations,
Lynn

Hi Andrius,

Here's Lauren from Kudosi

We have received your feedback about error when you first installed the app.

We really apologize for the inconvenience that you experienced, we hope to have a chance to check the issue and support you use the app properly if you could provide us a chance.

Your feedback is valuable to us for improving the app. We are looking forward to your response.

Thanks and best regards,
Lauren

Hi Eddie,

Here's Lauren from Kudosi

We wanted to thank you for your review about app and support service. I’m genuinely sorry to hear that your experience with our app didn’t go as expected—it’s never what we want for anyone who chooses us.

Your feedback really matters, and we’d love the chance to make things right. If there’s anything we can do to turn your experience around—whether it’s resolving an issue or offering additional support—we’re fully here for you. Your satisfaction means everything to us.

We’re constantly learning from experiences like yours, and your input helps us improve. If we’re able to address your concerns and you feel differently afterward, we’d be grateful if you’d consider updating your review—it would mean a lot to our small team.

Thanks again for taking the time to share your thoughts. We’re looking forward to hearing from you and doing our best to make this right.

Warmly,
Lauren from Kudosi

Hi there,

I'm Jay from Ali Reviews.

We’re sorry you did not have a good experience with our product.

1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step.

2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users.

We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io

Best Regards
Jay
Ali Reviews

Hi Ellen,

Here's May from Ali Reviews.

On behalf of the team, I sincerely apologize for the inconvenience caused to you.

According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused.

One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you

If you have any further questions, please feel free to contact us via our live chat or email us at support@fireapps.io

Regards,
May
Ali Reviews by OneCommerce

Hi there,

Here's Lynn from Kudosi support team.
First of all, I am so sorry that you had experienced difficulty when using the app.
In this case, since you're in Shopify Starter plan, which does not allow us to customize theme. That's the reason it's not possible for us to add app block to your theme to show review box on your store.

We also share you more information to your email, would you mind provide us a response please?
I am looking forward to hearing from you.

Regards,
Lynn

Hi there,

I'm Jay from Ali Reviews.

Thank you for taking the time to leave us a review. We’re sorry you did not have a good experience with our product.

1. Our app provides Free plan and Paid plans to support the different needs of our valued users. If you face any problems while using the Free plan, we would like to hear more from you so we can provide further assistance.

2. Ali Reviews does not automatically create reviews; the app helps get reviews from some product suppliers' sources or purchasers and keeps the reviews honest. Our support team can help by giving tips on how to get more quality reviews.

We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io

Best Regards
Jay
Ali Reviews

Hola,

Aquí está Lynn de Ali Reviews.
Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste.
En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español.
Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted.
También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico
Espero tener cambios que te ayuden más a usar la aplicación sin dificultad.
Espero ansioso por saber de ti.
¡Muchas gracias!

Saludos,
Lynn