Ali Reviews: Kudosi Review App
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paid $9 for nothing! doesn't work!
I deleted this app already after i day Did not work. Now almost all my product from my website can't be find on Aliexpress. ERROR 404. I need to upload product again. Many days waisted.
I wish I paid attention to reviews.
Hello Barbara,
This is Johnson from FireApps Customer Support team, and I am so sorry for this inconvenience may have caused to your store.
Unluckily we did not receive any request from you, so we could not provide a solution sooner.
By the way, I am going to follow up with you via this email, and look forward to hearing your reply.
In case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io
Regards,
Johnson
Load of rubbish not one click you can do the same with a free version of Ryvio waste of money
Tried to delete then re add reviews. Now the page is broken and I am still getting all the reviews I deleted and sometimes the new reviews I added. It is changing the layout of my page and making my site look completely sloppy.
Like any other app out there. You need a computer to use it. If you don’t have a computer but you do a mobile device; congratulations your s.o.l. What if literally the whole point of starting an e-commerce store was to make enough profit to get a computer. And then do even further dropshipping. It’s very irritating how apps and services don’t take into consideration the limitations For some people.
Dear Dominic,
Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Unfortunately at the moment, our app can only work on a PC/laptop with its Chrome extension installed that provides the best environment for the app's elements to work properly.
Besides, I will bring your comment to our Business Development to consider about a mobile supported version in a near future.
Thanks so much for your understanding.
Best Regards,
Petey
Tried the app, didn't work. Uninstalled it and it's still stuck on my product pages. Don't know how to get rid of it. Thanks for wasting my time...
I am very unsatisfied. The app does not work properly. It has a lot of bugs.
I hope I can get my money back.
Sorry!
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet,
I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
- For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews.
- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Peter
Ali Reviews by OneCommerce
very bad app, only try to use it, it charge fee, i don't get only one reveiw from him. never add it
Hi Guo Rui,
Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience you experienced with our app.
I did a check on your issue, and found that you are using 7000 products without product importing tools like Ali Orders or Oberlo, therefore, you will not be able to import reviews in bulk for all products at once currently. What I suggest you to do now is that please re-importing your products by using one of above recommended apps along with AliExpress, then Ali Reviews will surely assist you to import reviews as much as you want in bulk.
Meanwhile, I am going to bring this issue to Business Development team to consider about bring it to our future releases.
In case you have any queries next time, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Thank you for your understanding.
Regards,
Johnson
If I wanted to write code I wouldn't have looked for an app in the store! BUT this app REQUIRES CODING! and even after coding the app doesn't work!
Hi Elizen,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As I can check from our system, one of my colleague here, Andy, contacted you directly since last Friday, and issue was resolved with few existing articles.
If you have any other concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn