Ali Reviews: Kudosi Review App
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Hello there,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
I did check our communication system, and found that we have not received any request from you, so I am not quite sure what happened there.
Therefore, please let me know more about your concern/issue, so that I could support you at my best.
Look forward to hearing from you, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Kate
If you are not going to pay for it, don't install! The free version sends your customers to Aliexpress with their ad on it.
This app does not work. Huge waste of time. I tried installing it, deleting it, and reinstalling it and the products still do not show up. Plus, the Chrome extension does not update and is just telling me the benefits of installing their app. Garbage.
Don't get scammed - Amazon import is only from the $19.90 plan... you should have mentioned that in the price chart. You wasted my time...
Hi Paweł,
This is Anna and we would like to apologize for any inconvenience causing to your experience
In relation to your concern, we have seriously noted this point and will improve it to make it clear. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please recheck your email and let him know if you need further support
Regards,
Anna
Ali Reviews by OneCommerce
Pathetic app, doesnt work, couldn't even recognize even 1 review
Theme broken after installing this, thanks for that. Product descriptions disappeared and so did footer. Uninstall did not help.
Hi Arlatec,
Here’s Anna from FireApps Customer Service team.
Firstly, we are so sorry for any inconveniences, and the trouble with broken theme may have caused to your store.
Secondly, we have checked your account in our system, but unluckily we were not able to find any conversations between you and our team, so that we could not find out the cause of your issue, and help you out with it asap.
Besides, I am following up with you via this email, and please give us one more chance to help you by replying back to this email, and create a staff account to our email at support@fireapps.io which will allow us to login to your store, and check your issue with more details.
Look forward to hearing your reply, and in case you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Anna
I didn't even get to use this app. I installed it then immediately noticed on the bottom of my site "powered by ali reviews". Wtf? Lucky it was early morning so it's unlikely any customers saw that. I didn't see any option to remove that immediately so I immediately uninstalled the app.
Hi there,
This is Johnson from FireApps Customer Support team. Thank you for your feedback!
Regarding your concern about removing the "Powered by Ali Reviews", I would like to let you know that this feature will be available in our Paid plans.
Since you have uninstalled our app already, please give us another chance to re-install our app, and upgrade to our Pro or Unlimited plan which I am sure to you that you will enjoy a lot of great features.
I hope this helps, and please let me know if there's anything else I can help you with.
Have a nice day.
Regards,
Johnson
i was using this app and that was great after a while, they start showing me an error message in the hole product page even if i deleted they still showing me the error message, bad app ever.
Dear Customer,
Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As per checked, I can see that you installed our app 1 month ago, and uninstalled it just 2 minutes later then. Also there was no communication between you and our support team for further troubleshooting.
Therefore, would you mind sharing us what the error you were facing at that time? It would be great if you can re-install the app, and give us a chance to help you out of that problem.
Meanwhile, I have sent you a separated email to follow up on this case with better response, so please reply back to us ASAP.
Look forward to hearing from you at the soonest.
Best Regards,
Petey