Ali Reviews: Kudosi Reviews
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i am just getting started so i don't have really idea about the app currently. I will review right after i use it
Hi Unique,
This is Alexander from Ali Reviews - Product Reviews Customer Support Team. Thanks for your review.
I have seen that my colleague is still following your case, please let them know if you need further support. Last but not least, we really encourage you to check our website at https://fireapps.io/blog for the latest news regarding Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Alexander
Ali Reviews - Product Reviews Support Team
I had to wait for hours for reviews to be completed.
I spoke to Muffin on customer support and they have been very helpful in answering my concerns and offering solutions!
Hi Carlene,
Here's Raymond from FireApps Customer Support team of Ali Reviews, and we are truly sorry for the inconvenience caused.
Regarding the loading speed, as you know, the more reviews/photos you import per product, the slower it loads. Therefore, we highly recommend you to consider about displaying less reviews per reviews page, and suitable number of photos to improve it. For more detail can be found here: https://help.fireapps.io/en/articles/4034946-why-this-message-reviews-are-flying-to-your-store-kept-loading-and-waiting-for-a-while-for-reviews-imported
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
I had good support. But I have not gotten what I have been looking for. I am having trouble getting quality reviews for my product.
Hi Jim,
This is Oscar from Ali Reviews. Thank you for your experience with Ali Reviews.
For your case, we have seen that one of my colleagues is following your case, please let them know if you need further support
Moreover, please spend your time to visit our OneCommerce website at https://onecommerce.io/blog/ to get more useful as well as the latest update information about our app as well as e-commerce market
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oscar
Ali Reviews by OneCommerce
I added this app then removed it. It doesn't help for customers to see reviews are "powered by alireviews" thats such a huge giveaway. I would reinstall if this can be improved. Its an okay app without that issue.
Hi there,
Here's Kyle. Thank you so much for your feedback
However for your case as Free plan because of its limitation so you cannot remove our logo. In case you want to remove it, please consider to upgrade the corresponding plan to do it. I have seen that one of my colleague is supporting your case, please let them know if you need further help.
Also I highly recommend you to check our website for the latest news regarding to Ali Reviews at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Kyle
Ali Reviews - Product Reviews Support Team
Hi I liked Ali reviews but find that other app can do a more for videos etc. Also after I unsintalled Ali Review, the codes are still in my theme code shop. How do I remove them?
Hi there,
This is Ken from FireApps Customer Support team, and thanks for your feedback.
I well understood your concern about the leftover code, for removing it, you can simply follow the following instruction:
https://help.fireapps.io/en/articles/2412328-how-to-remove-the-leftover-code-if-you-have-uninstalled-our-app-already
If it doesn't work, please create a staff account to email: support@fireapps.io for us to log in, and remove leftover code for you. Please make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. We'll check and help you ASAP.
For more details on how to create a staff account, kindly read this article.
https://help.fireapps.io/en/articles/2482236-how-to-create-a-staff-account
Moreover, about the video, we will note it down, and hopefully it will be improved better on our next version update.
Have a great day.
Regards,
Ken
Good APP! But, it is only FREE up to 10 Reviews! For more you have to pay monthly!
Star rating doesn't position correctly with my theme.
ok, it imports and works very well. But in trial version you'll have a sign beside your reviews that its 'powered by ali reviews' -_- :D I mean if its trial version has lots of limits, that fine but, it doesn't mean that I have to have a link of this app on every single page. Just because I don't like this strategy and discovered that by my self after 2 days that I downloaded it, 3 is the maximum rate and won't buy this app.
ive uninstalled this app and i cant get rid of the starts on the top and the bottom part tried everything deleted the reviews everything
Suporte muito bom! Estou testando ainda o aplicativo e já percebi algumas lentidões no aplicativo. Quero filtrar as avaliações para colocar no site em português e demora de mais comparado com outras opções.
Hi there,
Here's James from Ali Reviews. Thank you for your feedback
Based on your issue, as we have seen that one of our colleagues is taking care your case, please let her know if you need further suppor
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
James
Ali Reviews by OneCommerce