Ali Reviews: Kudosi Reviews
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I am using this app since more than a year.
First af all, this app makes your store much slower thats for sure, so it is harder to positioning store in Google, also Google marks product pages with reviews as an error so keep that in mind. There was an inciddent where app just stop working, I do not know for how long I paid for not working app and how much money I wasted during advertasing of products without reviews so it was way less effective.
When I contacted support I spot on Andy. I accepted "collaborate" option immediately to make this done as soon as possible. I check the status of collaborant after one hour just to see "Never logged in". And then I wrote a message once again and then Andy log in immediately and fix the issue in couple of minutes. I wonder how much I would have waited if I hadn't written to him. I though this app was flawless but it is not.
Hi there,
Here`s Raymond from Ali Reviews - Product Reviews Customer Support Team, and we are truly sorry that you ain't satisfied with support service provided by one of my colleague here.
Regarding concern about the loading speed and Google issue, if it still is happening now, I am willing to check it deeper for you. Also we are having a new performance update this week, so perhaps it can satisfy your expectation.
Another problem was about the delay with support service. Please note that this may happen when there was a high volume in chat, and we are doing our best to reduce it as much as possible.
Besides, I'm proud to share with you that most of issues reported by merchants recently can be fixed within first hour which I do see in your situation too.
Thank you for your understanding, and should you need any further assistance later, please feel free to contact us via our 24/7 live chat, or email at support@fireapps.io
Best Regards,
Raymond
It does not import the same number of reviews or review numbers. Just a few most of the time. Some of the product reviews it cannot import and it simply says try putting different options but none of them works.
it should have auto linking to each product. this is very time consuming.
Very poor app, you can't display review stars on your homepage featured product and when you want to migrate to some other app which allows you this, they won't let you export the reviews from their app so that they could be compatible with the app you need
Hi DENYS,
Here's Roger from Ali Reviews - Product Reviews Customer Support Team and we're truly sorry for this inconvenience causing to your experience
Firstly, as you said that "can't display review stars on your homepage featured product", for your case, our Dev team informed you that your homepage is using JS to load so our rating code can't work properly
Secondly, as export review function, there is a misunderstanding from my colleague, for making it clear our app will definitely let you export review. I have seen that my colleague has sent you follow-up emails, please let them know if you need further help
Looking forward to hearing from you soon
Regards,
Roger
Ali Reviews - Product Reviews Support Team
Nice at first, but takes way too long to load, they sometime don't appear and support isn't great
I added this app thinking it was going to provide real genuine reviews from previous customers who actually purchased this product, however, I later realized this app just generates fake reviews. I regret paying for this app because if I wanted fake reviews I could have just created them on my own for free. Not sure if it states that it generates unauthentic reviews in its description, but that is what you'll get by using this.
Hello Patrick,
This is Lynn from FireApps Customer Support team, and thanks for your feedback.
Actually the main function of our app is to import real reviews from AliExpress to your store.
Therefore, imported reviews will be the same as in AliExpress which are REAL reviews from real buyers, and they are NOT auto-generated reviews.
May I know what trouble you had met which caused you think that our app was generating fake reviews?
I will be more than happy to assist you then.
Look forward to hearing from you.
Have a great day.
Regards,
Lynn
How can i delete under the "write a review" button the "powered by Ali Reviews" ? I want to dropship, but it is impossible if i tell my costumers where i buy the product from.
Hi there,
I am Myra from FireApps Customer Support team, and I am so sorry to hear the problem happened on your store.
If you want to remove "Powered by Ali Reviews", you have to upgrade to Pro or Unlimited plan.
Beside that, I see that your problem was fixed already when you had upgraded to Pro plan.
I hope you are happy and enjoy our app.
Thanks for choosing our app, and please do not hesitate to contact us if you have more queries via our live chat, or our email at support@fireapps.io
Regards,
Myra.
work well for first 2 days after that its no showing the reviews.
I've generated reviews for on of my products, now I can't edit it. It just doesn't whatever changes I make. I want to used this app, I wish it was functioning properly. Unfortunately I'll have to uninstall it, in order no to get charged
What happens with the platform!!!!!?????????????
I took 13 hours to remove the photos of the reviews that I did not want in my items, if you had the possibility to allow us to select all the photos together of the reviews of an item 13 working hours would have been summarized in 5 - 10 minutes.
The possibility of allowing us to import the reviews of our suppliers is excellent, a great idea, but the panel of tools needs to be more efficient for us.
Hi Antonio,
Here is Myra from Customer Support Team.
Firstly, we are truly sorry to hear that you were unsatisfied with our app.
I did check your issue about removing picture on review, and I would like to inform you that you can do it by simply uncheck “Review picture” option in Themes setting.
Please give it a try, and I am looking forward to hearing from you.
Have a great day.
Regards,
Myra