Ali Reviews: Kudosi Review App
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It's good enough social proof for now, but definitely has flaws.
First, for certain products the app only imports a couple of reviews, while for others it imports all of the AliEpxress reviews. Next, the large number of unusual names the app auto-generates makes some of the reviews look fake (luckily, you can edit the names within the app). Last, I submitted a test review through my store and left the email field blank. When I went into the app to see what would happen, it had auto-generated a fake email address for my review. I don't know what the point of that is but it's pretty misleading.
Hi Julia,
This is Lynn from FireApps Customer Support team, and I really appreciate your feedback to our app.
For your feedback, would you mind to let us support you more on it please?
1.For certain products, the app only imports a couple of reviews, while for others it imports all of the AliExpress (AE) reviews
> With our latest release 5.0 last week, our app now allows to set random quantity per import, OR fixed quantity per import.
Therefore, if you want the number of reviews the same for all your product, you can set them fixed.
Please be noticed that the number of reviews imported also depends on the available number of reviews from AE too.
2. The large number of unusual names the app auto-generates makes some of the reviews look fake
> Basically, our app just imports the name from AE, and will use a third party tool to generate name in case it is NOT available in AE. Also you can do customize this setting to match countries you like.
Meanwhile, we will check with third-party team to see if they can improve it in the future.
3. I submitted a test review through my store, and left the email field blank. When I went into the app to see what would happen, it had auto-generated a fake email address for my review.
Are you mentioning this email right?
Please note that our app does not auto generate any fake email, and we just get the email you wrote from your store.
I also sent you a separate email to follow up better, thus please help me check, and reply back to me at the earliest. I will be more than happy to assist you.
Should you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn
App é até bom... Mas literalmente tudo que vai fazer solicita a assinatura do plano premium kkkk da pra entender essa versão gratuita não.
I didn't have a good experience initially with Ali reviews. But I expressed my displease and they were very accommodating and helped me set things up. Okay product, good support.
Hi alastair,
Here's Amelia from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused.
In relation to your issue as export review as well as transfer review, those functions are considered as new functions and they have been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, you still want to export review, we're willing to ask Dev team to to export all of your review from your store.
Once again, on behalf of my team, I would like to say sorry again. I have seen that you're having an active chat with my colleague, please let them know to help you further.
Regards,
Amelia
Ali Reviews - Product Reviews Support Team
The tech support are friendly and very helpful. Unfortunately there are a lot of issues with the app and it's not working very well. Everytime a do a change or an update on my website there is an issue with the star ratings and i do have to speak to the techsupport team and they have to fix it at there end. So that's starting to get really annoying.
Hi there,
I'm Thomas. We would like to thank you for feedback.
Regarding to your concern about rating star, unless you change your theme, it's still showing on the page as it should be. However case by case because of some conflict between our code and your third party page builder, we need to check it further. For your case, it's showing well on your page, please kindly check it again.
At the same time, your business would be more than successful, if you spend your time to take a look our website at https://fireapps.io/blog for the latest news of Ali Reviews.
Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io
Regards,
Thomas
Ali Reviews - Product Reviews Support Team
I need no review count code. Because of When no review then I don't no show star rating. Please help me.
Hi Michael,
This is Anna from the FireApps Customer Support Team, and thanks for your using our app.
Firstly, we are sorry for any inconvenience may have caused to you.
It seems that you have not contacted our support team before, so I am following with you directly via email channel.
Next time should you have any other concern, feel free to let us know via our live chat channel, or our email at support@fireapps.io.
Best Regards,
Anna
Before the update it was good. Fast and very easy to use everything. Now that the new update came it became very slow and lots of glitches.
Very Expensive... we use apps for 5 websites. very good apps. but expensive. if you want to use this app you have to make Also you can make easy upload reviews and your customer quickly uploads reviews.
Hi there,
I'm William. Thanks for your feedback of Ali Reviews.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers.
Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
William
Ali Reviews - Product Reviews Support Team
integration can also been in free plan, this is the only thing which make me sad because i cannot upgrade my plan. i don't have money
Dear Sir/ Madam,
Here’s Anna from FireApps Customer Service team.
Thank you for your feedback, and surely I will bring this to our Business Development team to have more options in the future.
For now, I can see that you are in Pro plan, and in order to integrate with Oberlo, you will need to upgrade to Unlimited plan.
In case you do not want to upgrade, I highly recommend you to give a try with our Ali Orders for FREE which will assist you to import products easily from AliExpress to your Shopify store, and fulfill orders automatically with just a few clicks: https://aliorders.fireapps.io/products
Last but not least, please feel free to reach out to us if you need more support.
We are willing to help you via our live chat,or our email at support@fireapps.io
Best Regards,
Anna
it freezes and I have to keep refreshing my browser. but overall it's ok
Everything is fine except that you can't export all comments. I hope to enhance the function of exporting comments.
Hi there,
I'm William. Thanks for your review of Ali Reviews.
As I have checked and seen that one of my colleague helped you export review via CSV file, please kindly check it and let them know if you need further support
Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
William
Ali Reviews - Product Reviews Support Team