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Like any other app out there. You need a computer to use it. If you don’t have a computer but you do a mobile device; congratulations your s.o.l. What if literally the whole point of starting an e-commerce store was to make enough profit to get a computer. And then do even further dropshipping. It’s very irritating how apps and services don’t take into consideration the limitations For some people.
Dear Dominic,
Here's Petey from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Unfortunately at the moment, our app can only work on a PC/laptop with its Chrome extension installed that provides the best environment for the app's elements to work properly.
Besides, I will bring your comment to our Business Development to consider about a mobile supported version in a near future.
Thanks so much for your understanding.
Best Regards,
Petey
Tried the app, didn't work. Uninstalled it and it's still stuck on my product pages. Don't know how to get rid of it. Thanks for wasting my time...
I am very unsatisfied. The app does not work properly. It has a lot of bugs.
I hope I can get my money back.
Sorry!
very bad app, only try to use it, it charge fee, i don't get only one reveiw from him. never add it
Hi Guo Rui,
Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience you experienced with our app.
I did a check on your issue, and found that you are using 7000 products without product importing tools like Ali Orders or Oberlo, therefore, you will not be able to import reviews in bulk for all products at once currently. What I suggest you to do now is that please re-importing your products by using one of above recommended apps along with AliExpress, then Ali Reviews will surely assist you to import reviews as much as you want in bulk.
Meanwhile, I am going to bring this issue to Business Development team to consider about bring it to our future releases.
In case you have any queries next time, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Thank you for your understanding.
Regards,
Johnson
If I wanted to write code I wouldn't have looked for an app in the store! BUT this app REQUIRES CODING! and even after coding the app doesn't work!
Hi Elizen,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
As I can check from our system, one of my colleague here, Andy, contacted you directly since last Friday, and issue was resolved with few existing articles.
If you have any other concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn
Not working. Wont import reviews.
What a joke and a waste of time. There where complains that it only allowed one product for the FREE version well it is now two products (I have no words for this). I do understand FREE and I am willing to pay but only if I think it is going to benefit my store, especially when I'm just starting out. They could promote 25-50 products on the FREE version just so you can see if it is going to be a good fit for your store. Also, if you read this and you are customer support YOU need to check your help button it doesn't work.
Such a headache. I wasted so much time trying to set up. It is much easier to set up almost every other review app
Hello Joseph,
Here's Kate from Ali Reviews - Product Reviews Customer Support Team.
Firstly, I am so sorry for the inconvenience you experienced with our app, however I do not see any communication between you and our team. Therefore, could you please let me know if there was any problem when set up our app for better understanding?
Besides, if you can re-install our app, I will be more than happy to help you to set up all things you need as same as we always do with other valuable customers.
Look forward to hearing from you.
Regards,
Kate
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet,
I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app
In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
William
Ali Reviews by OneCommerce
I got this app and didnt like it. I wasted $9. Then uninstalled it and now my store load time is 20 seconds. This app is terrible.
Hi Brett,
This is Ken from FireApps Customer Support team, and I do apologize for this inconvenience may have caused to your store.
Currently I can see that you have had a conversation with our agent, Lynn, so I am going to inform her about this, and please let her help you with a resolution ASAP.
Regards,
Ken