Ali Reviews: AI Product Review

Not a happy customer at all. While the UI was good initially, beware of a couple of flaws:
1) They DO NOT offer combining reviews across multiple products, which is surprising given many other review apps provide this
2) The reviews importer doesn't work well (skips lots of reviews) even though we paid for the custom reviews integration
3) Once any product hits over 1500 reviews, you need to pay for the most expensive plan

I wish I hadn't invested time in importing my reviews.

I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!

Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky

Fantastic App with Great Support!

This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!

"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.

Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.

The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.

They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.

The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.

If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.

Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!

I’ve had an exceptional experience using Ali Reviews (Kudosi Reviews) for my Shopify store. The app is incredibly user-friendly and has made importing and managing product reviews a seamless process. The ability to import reviews from platforms like AliExpress has been a game-changer for building trust and credibility with my customers.

The customization options are fantastic, allowing me to display reviews in a way that perfectly matches my store’s branding. The review bar and carousel widgets have significantly boosted my conversion rates, and the automated email feature for collecting customer reviews is a huge time-saver.

A special shoutout to Andria from the support team, who went above and beyond to assist me. Her responsiveness, expertise, and willingness to help made all the difference in resolving my queries quickly.

Overall, Ali Reviews has become an essential tool for my business, and I highly recommend it to any Shopify store owner looking to enhance their social proof and grow their sales.

Thank you, Ali Reviews team, and especially Andria, for creating such a powerful and reliable app!

レビューのない商品でレビューを書くボタンが消えてしまっているので、チャットサポートに聞くとすぐに対応してくれ、的確にアドバイスくれた。画像もつけてくれたので、英語だったがわかりやすかった

サポート担当者：Mya

faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free

Kudosi (Ali Reviews) has been an outstanding addition to our store! The app is incredibly user-friendly and makes displaying customer reviews a breeze. The interface is intuitive, making it easy to customize the appearance to fit our brand. What truly sets this app apart is the exceptional support team. They are extremely responsive and always ready to assist with any request, no matter how specific. Their dedication to customer satisfaction is top-notch. I highly recommend this app to anyone looking to enhance their store with reliable and attractive review displays