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Is a great app. It's easy to set up, and you can get customer feedback without any hassle. The best part is their customer support team is amazing. They helped me out a lot, especially Charlotte. She knew what she was doing and fixed all my problems quickly. Thank you
Hi there,
My name's Charles from Ali Reviews. We really appreciate your feedback and comment about your experience when using Ali Review.
Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Charles
Ali Reviews by OneCommerce
nice app !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just use other app and save yourself some money and time. No refund will be given no matter how many times you explain your case.
Hello Annabel,
Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
I did a deep check on your situation, and please let me explain it clearly for you.
First of all, the charge was processed on Shopify side, and when you approved it, Shopify would give you a notice about the price and date of charge. Next, you approved the Essential plan, and used our app in the whole month. Therefore, it is impossible for us to refund this charge.
We truly understand that you feel confused, and upset with the situation. Of course we really want to help you as always, but according to our Policy and Shopify payment Policy, we could not process the refund this time per your request.
Please refer to our Refund policy here for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy
Besides, for your information, we are providing 3 plans (Starter/ Essential/ Premium), and Starter plan is charged for $9.90, so information you received from our advertisement is true. If you had chosen Starter plan when installing, I am 100% sure to you that you would have not been charged more than $9.9.
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Kate
i had a few problems and i spoke with harwin from OneCommerce and without him i wouldnt have got what i wanted he is the best!!!
Hi Shiraz,
This is Oscar from Ali Reviews. Thank you so much for your experience with Ali Reviews.
We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function, hopefully that it will be useful for your store.
Moreover, please spend your time to visit our OneCommerce website at https://onecommerce.io/blog/ to get more useful as well as the latest update information about our app as well as e-commerce market
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Oscar
Ali Reviews by OneCommerce
This is a great app with fantastic representatives. Seri helped fix issues I had with my store page in quick fashion.
Hi there,
Here's Seri from Ali Reviews - Photo Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Seri
Ali Reviews - Photo Reviews Support Team
great experience with this app xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Hi Lauren,
My name's Charles from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using Ali Review.
Also, I would be more than happy if you spend your precious time to visit our website at https://fireapps.io/blog where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Charles
Ali Reviews - Product Reviews Support Team
Best App great customer support thanks AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Hi Oussama,
This is Donna from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews. We count ourselves lucky for Ali Reviews users like you.
Further we extremely advise you to check our website at https://fireapps.io/blog which has been a great source to know the newest information of Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Donna
Ali Reviews - Product Reviews Support Team
The experience had a very positive impact. Response times were swift and she was capable of helping me understand how to operate everything for my first time. The support was impeccable and incomparable. Definitely use this for your store.
Hi Cody,
My name's Charles from Ali Reviews. We really appreciate your feedback and comment about your experience when using Ali Review.
Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Charles
Ali Reviews by OneCommerce
Great experience with Ali Reviews AliExpress Reviews, hope that can filter by countries the reviews that I need to add in my shop ? Thank you for your work !
Hi there,
Here's Lynn from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review. Rest assured that we will do our best to deserve your trust.
More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Lynn
Ali Reviews - Product Reviews Support Team
This app is great for adding social proof. When I downloaded it I was worried that it was going to be garbo but it works great!
Hi there,
I'm Anna from Ali Reviews - AliExpress Reviews Customer Support Team. It sounds like you had a good time with us.
Thanks for taking the time to share your feedback with Ali Reviews. I'm glad we were able to meet your expectations!
Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Ali Reviews, but also other FireApps applications and e-commerce tips which might be helpful for your business.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Best Regards
Anna
Ali Reviews - AliExpress Reviews Support Team