Ali Reviews: AI Product Review
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Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello,
Here's Lauren from Kudosi Senior Support Team.
First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.
We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.
From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.
Or you can grant us a Collaborator Account to check and fix this issue for you.
We hope to have your response so we could further support you.
Kind regards,
Lauren from Kudosi
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
I’ve run into problem after problem trying to use AliReviews for importing and managing reviews. The biggest letdown is the lack of true automatic importing from AliExpress—everything is manual, which is a nightmare for stores with lots of products. I also faced constant bugs and glitches: importers/Chrome extensions breaking, error messages with no explanation, and limits that aren’t clear until you hit them. The bulk import tools aren’t really “bulk”—it’s all repetitive copy-paste, and nothing syncs automatically, even though that’s what most Shopify sellers need. On top of that, customization sometimes resets or just doesn’t work as expected. Support tries to help, but the issues keep piling up. I expected a lot more for a paid app. If you have a big store and need real automation, I’d suggest looking elsewhere.
Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing.
Use Loox or something else if you don't want issues.
Hi Eddie,
I'm Lauren from Kudosi
Our app has updated the widget version for serving users better in Customization and Integration to store front.
We are sorry that you do not like the new version and want to keep the old one. As you use the old version, please note that any customization in old version will need to wait for technical support.
Thanks for your usage and feedback to our app, please let us know if you have further questions.
Kind regards,
Lauren from Kudosi
I uninstalled this app a week ago, yet I was still charged without my consent. There was no warning, no confirmation, no way to cancel the billing inside the app. Now I’m being told I need to chase the developer for a refund.
This is unacceptable and feels like a scammy practice. Be very careful — even if you uninstall it on time, they will still take your money. I will be reporting this to Shopify and my payment provider.
Definitely not trustworthy.
Hi Rimbe, I'm Lauren from Kudosi
Once you uninstall app, the charge has been automatically deactivated.
I have sent you an email to explain the charge cycle. You were charged because you uninstall the app which exceeds about 30 mins after the free trial period.
We understand this charge is unexpected so we offered refund you this charge, please check the email from our team or you can contact us at support@kudosi.ai
We hope to have your response.
Kind regards,
Lauren
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna,
I'm Lauren from Kudosi
I have sent you emails to follow up and explain about the app charge flow.
On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.
Thanks and best regards,
Lauren from Kudosi
The app isn't working and the support team is genuinely useless, especially Rachel.
Hi Eddie,
Here's Lauren from Kudosi
We wanted to thank you for your review about app and support service. I’m genuinely sorry to hear that your experience with our app didn’t go as expected—it’s never what we want for anyone who chooses us.
Your feedback really matters, and we’d love the chance to make things right. If there’s anything we can do to turn your experience around—whether it’s resolving an issue or offering additional support—we’re fully here for you. Your satisfaction means everything to us.
We’re constantly learning from experiences like yours, and your input helps us improve. If we’re able to address your concerns and you feel differently afterward, we’d be grateful if you’d consider updating your review—it would mean a lot to our small team.
Thanks again for taking the time to share your thoughts. We’re looking forward to hearing from you and doing our best to make this right.
Warmly,
Lauren from Kudosi
Jusqu'ici j'étais très satisfaite de l'application, mais, à ma grande surprise, aujourd'hui en voulant importer des avis, les avis Français (pays de ma boutique) sont traduit...en anglais ! Et ce, malgré mes paramètres clairement choisis, alors que pendant mes dernières sessions d'importation tout c'était très bien passé, là c'est du grand n'importe quoi !
Hi Brooch & Shine Store Admin,
Thank you for reaching out to us!
I completely understand how important of translate feature can be for your experience with Kudosi, and we are really glad you brought this up. Currently, this feature is available as part of our paid plans, and it isn’t included in the free version of the app.
We truly value our free users, and we aim to offer as much functionality as possible at no cost. That said, certain advanced tools and features are part of our paid plans to support continued development and maintain high-quality service for everyone.
Thanks again for your feedback and for being a part of our collaboration. Let me know if there’s anything else I can help with!
Warm regards,
Lauren from Kudosi
very very very bad experience with the application - 5 starts!!!
Hi Elena
First of all, we apologize for the inconveniences that you got when app had sync review data issue.
Yesterday, DEV and technical teams have checked and reset review data for your store and unfortunately, the issue happened one more time after the teams' fix.
I have urgently feedback to the teams for alleviating app database and system. If you still meet the issue, we will try our best to check and fix it.
Thanks and best regards,
Lauren
I was also charged 14 dollar without any noted. Really bad experience!!!
Hi Realwill Store Admin,
I'm Lauren from Kudosi,
We have sent you a follow-up mail for explanation about the app charge flow.
Please help us to check the mail, we will really appreciate your response.
Thank you so much,
Lauren