Ali Reviews: Kudosi Reviews
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The app is called AliReviews, but no reviews are downloaded from AliExpress. It is 100% not importing the reviews from AliExpress. The name of the app does not fit at all and only confuses.The reviews are generated and duplicated, e.g. Great experience, Great experience, etc.. The settings can be adjusted, but they are not applied. The reviews are in Arabic, Spanish, Russian, etc.
I had contacted the support, but they forward me to another department. On the contrary, it only harms your website because of the strange reviews.
Hello Ali,
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience has caused to you.
For your wondering, there might be some misunderstanding, and I would like to confirm that our app can help you to import reviews from Ali Express quickly and easily.
Also I tried to import reviews for the product you provided, and I could get them successfully.
Therefore, could you please consider to re-install our app, and give us another chance to support you?
I am looking forward to hearing from you soon.
Regards,
Kate
Did not work on my themes and the instructions are outdated. There's even an update link to click when you switch themes but that doesn't work either. What's confusing on top of that is when you click the [UPDATE] link it takes you to a screen to download their plug-in (what does that have to do with updating your theme when I'm already inside the app itself?) which doesn't work either. It wouldn't be so bad if I could get customer support to assist but it's very difficult to contact them. Did they have a mass-firing of all their support staff?
costumer support is never available and you have to wait 3 days for them t be online. some products arent showing up and cant put reviews on them.
(podem tirar todo dia eu vou postar de novo)
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I have always problems with the app now again with a liquid code on the site what the customer can see. It's really a bad app. Customer service is never there. The respond time is about two weeks. My advice dont install the app it makes a mess of your site.
It seems most of the reviews are fake. It doesn't help the buyers either the store.
Not as good app.
And pay $9 for it? I don't think so!
Garbage app, uninstall and still continue to deduct fees.Garbage app,Garbage app，Garbage app，Garbage app
Hi there,
Here's Michael from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
As I have checked your conversation with my colleague and seen that your last billing cycle had been charged before you uninstalled our app, for making it clear the last charge was for the previous billing cycle which came along with Shopify monthly charge. We did not charge you after you uninstalled the app. The subscription was totally canceled.
You are having a follow-up email with my colleague, please let them know if you need further support.
Regards
Michael
Ali Reviews - Product Reviews Support Team
Horrível, fica travando demais e os comentários fica desaparecendo na página de produtos frequentemente, me fez perder clientes. Muito ruim!
Hi Dhionatan,
Here's Raymond from FireApps Customer Support team, and we are truly sorry for the inconvenience caused to your store.
As I just checked your Product page, your review box and rating star are working properly. However, you said that "it gets stuck too much", so could you please elaborate it, so I can help you further and better?
Besides, to check your issue deeper, I have sent you a Collaborator Request, please kindly go to your Shopify Home, and accept it. Or you can find the request in Settings --> Plan and Permission
Please let me know once the request is accepted, and look forward to hearing your reply.
Regards,
Raymond
Made me site slow don't use it at all. The worst app for the reviews. It will make your site slow too
Hello Sarthak,
I am Kate from FireApps Customer Support Team.
First of all, I am so sorry for the inconvenience that may have caused to you.
Besides, as I can see, my teammate, Jennifer, worked with you on this issue, however she did not receive any reply from you for a long time, not sure what happened there.
By the way, I have passed this comment to her to continue following up directly then.
Should you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Kate
(we wish we could give 0 star) This app is asking us to upgrade like every 2 weeks. We JUST started paying more with them (double actually...) and they're now doubling their bill AGAIN. This is unacceptable and we will look into other review solutions, there are many out there. ALSO, and what's most concerning, their JS is mesding up with the load speed of our site A LOT. Sorry for all these ALL CAPS but these developers don't know much what they're doing.
Hi Raphael,
I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.
Related to your concern, I guarantee 100% to you that we have never charged any customers more than once in the same billing cycle. Therefore, it should have some misunderstanding here, and I do need your billing screenshots for further investigation.
Besides, regarding loading speed, I am sending a Collaborator request to you to check this one deeper with my Development team, so please do not worry. We will do our best to assist you.
Since we are having an active conversation, please feel free to get back to me there at any time.
Regards,
Raymond