Ali Reviews: Kudosi Reviews

Hi Oscar,

This is Ken from FireApps cs team, thanks for your message.

Really appreciate your feedback on Shopify App Store about our app. It would be much appreciated for us to improve our app function better.

I got your concern, it was because you don't have our app reviews box, so the imported reviews can't be seen anywhere on your product page.

About your case, you can follow this instruction: https://help.fireapps.io/ali-reviews/storefront-display/how-to-add-review-box-to-product-page

If it doesn't work, please create a staff account for us and send to email: support@fireapps.io so that we could help you to add reviews box. Make sure to give us Products, Apps, and Theme access permission, then notice us on by a message. Our technical team will help you quickly.

For more details on how to create a staff account, kindly read this article.

As I have checked, you have uninstalled our app already.

Please help me to reinstall the app so that we can help you quicker.

We're waiting for your reply.

Regards,
Ken

Dear Daniel,

Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience caused to you.

Regarding to your concern, I checked your store, and saw that review box as well as rating star have not been shown on your Product page and Collection page. Thus, I believe that you have not added suitable code yet.

In order to fix your issue, please help us create a staff account to email: support@fireapps.io for us to log in and have a look on it, then notice me.

This link will tell you about how to create staff account.
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account

Look forward to hearing your reply.

Regards,
Raymond

Dear Daniel,

My name is Petey from FireApps Customer Support team, and I truly apologize for the inconvenience may caused previously.

First of all, I have reviewed all of your tickets in our system, and at some points, our agent was not able to provide a full explanation with clear details that might lead to your confusion, and we surely will take this as a lesson learn in order to improve our service in the future.

Secondly, regarding your concern for Ali Reviews app, you have asked to extend the Free trial period for 1 more week .

The thing is that you installed our app on December 01, and removed it on December 07, mostly 7-day (a week) already, and I could not see any interruption during this period.

Meanwhile, that is the time where customer can explore our app for Free, and we always encourage customer to contact us if any issue with the app. However there was No concern received, and I assume that No issue was found.

Therefore, the extended trial request is impossible, and we noticed you about the policy with 7-day Free trial previously via different channels, on Shopify store, on in-app Pricing, and at Shopify Approval Charge step. By clicking confirmation on Approval Charge page, you have agreed with this policy, and we could not change it.

Last but not least, should you have any issue with our app later, please let me know via our live chat directly, and I am always willing to help you at any time.

Best Regards,
Petey -

Dear Majid,

I'm Petey from FireApps Customer Support team, and I am very sorry for the inconvenience caused.

First of all, in order to help our customers experience better product and service quality, recently we decided to remove Free plan, and offer 7-day free trial period on Paid plans. We believe that our valuable customers will get more benefits from this change along with many new features coming very soon.

Secondly, for store which you installed our app before Aug 15, and are using Free plan, please continue enjoying it as one of our agent, Lynn, explained you 21 days ago.

Should you have any other concern, feel free to let us know via our live chat channel, or our email at support@fireapps.io.

Best Regards,
​Petey