Ali Reviews: Kudosi Reviews
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I am paying for 5 months and they removed my reviews by introducing their new app look. Hard working wrote more than 2000 reviews. Unprofessional
They suddenly changed their free plan and ruined everything for me. Now I'm not able to approve my customer's reviews anymore, so they are in the void in an unapproved state, but the worse is I can't export my original customer reviews, so I stuck with them until I found some manual solution. If I uninstall I lost all my reviews. Customer service doesn't care at all.
Hi Victoria,
Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused.
In relation to your concerns as following:
1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan
2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review
3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store.
You're having an active chat with my colleague, please let know if you need further support.
Best Regards
Paul
Ali Reviews - Product Reviews Support Team
SERVICE CLIENT NUL
NE RÉPOND JAMAIS
NE RÉSOUT PAS LES PROBLÈME
IL FUIS, ILS LISENT LES QUESTIONS SANS Y REPONDRE ET FERME LE TCHAT L'APPLICATION NE FONCTIONNE PAS ET EST TRES TRES LENTE EN PLUS LES AVIS S EFFACE SEUL SANS CE REMETTRE 0
Hi Farid,
This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app.
In relation to your issues as following:
1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely.
2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely.
Looking forward to hearing from you soon.
Regards,
Harry
Ali Reviews - Product Reviews Support Team
Unable to download all reviews to .csv file, also not possible to Lazy Load reviews (to get more score at Google Page speed test)
Dear Anna Lysenko,
Here’s Anna from FireApps Customer Service team.
Firstly, we deeply apologize for all inconveniences that you have experienced with having no function to download all reviews to .csv file as well as we have not integrated yet with 3rd partner for Lazy loading reviews to get more score at Google Page speed test.
We highly appreciate your contribution, and will make more effort to develop the app with more useful functions in the future releases, so please keep staying tuned.
Thank you for your understanding, and feel free to reach out to us if you need more support. We’re willing to help you via our live chat, and our email at support@fireapps.io
Best Regards,
Anna
Let me save you a bunch of your time and money. Download Loox reviews. I've used this app for close to two years. The customer support is overseas and they reply at night( if they reply ) The app is constantly breaking every update. The UI is garbage. The optimization with your store is garbage. I highly recommend you never download this app unless you like wasting money and time.
Hi Mason,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
Firstly, we apologize for this inconvenience may have caused to your store.
Currently I can see that you have had a conversation with our agent, Anna, so I am going to inform her about this, and please let her help you with a resolution ASAP.
Regards,
Ken
The worst app ever! This app slowdown your whole website and that ultimately affects your conversion rate recently due to some error in this app my whole website got down for more than a day and it has affected my sales a lot as my store is a six-figure store. I never recommend anyone to use such crap app ever!
Hello Sarthak,
I'm Kate from FireApps Customer Support Team.
First of all, on the behalf of our team here, I am sorry for the inconvenience that caused to you.
We had a unexpected problem with our server on last Thursday, and we tried to fix it as soon as we could. I truly apologize, and promise that we will do our best to avoid this kind of issue happening again.
Besides, this issue was solved on the same day as it happened. Did it still affect your store after that?
Please let me know if the issue still persists, and I am looking forward to hearing from you.
Regards,
Kate
DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT...
Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux !
J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir
Hi Faris,
This is Oscar and we're deeply sorry for this inconvenience causing to you
First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation
We have seen that one of our colleagues is following your case, he gives you a clear explanation for your case, please kindly check and let him know if you need further support.
Regards,
Oscar
Ali Reviews - Product Reviews Support Team
It was working fine before the new release. Now I see the review bar twice on my products (the old one and a new one also). Also, the display is not as soon as it was. Somebody knows how to fix it?
Ali Reviews caused over 20% drop in sales in last two days which was from page speed loading time of almost 12 seconds from our previous 1-2 seconds. Shopify couldn't figure this out over the last two days but finally found it the issue in the code for AliExpress. I'm sure many other customers were affected. Please fix.
Hello Chris,
I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.
Since you are having an active live chat with my colleague, Johnson, please help to continue working there. Also please note that there is a pending request from your side to provide us a Collaborator account for further checking.
Regards,
Kate
This app is a disaster and cost me a lot and only caused me troubles. The same issues happened over and over again and they did not fix it. I basically paid for nothing! Reviews are not autoupdating, and when they do they dont show properly according to the settings. Lots of claims and promises were not me. I spent more time on fixing issues related to this app that it in helping me! Totally not recommended.
Hi there,
Here's John from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
Since we are updating our app, so some problems might be occurred, however our Dev team is finding the root cause and try to have a resolution for your issue as soon as possible.
My colleague is taking care your case via follow-up email, please let them know if you need further support.
Best Regards
John
Ali Reviews - Product Reviews Support Team