Avis (14 747)
Affiner
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Par note
Five stars if they change two things:
1) customizable fonts in email templates
2) Remove the requirement to have the button "submit review with photos". This should be an option, not required. Some merchants do not want to give customers the freedom to upload photos or videos on the site (to control branding of site).
Hi Seth,
Here's Leon from Ali Reviews and we're truly sorry for this unexpected experience with our app
Regarding to your issues, unfortunately we have not yet supported them at the moment. However, we have seriously noted and will take them into consideration to improve our app in the better way
Also we have seen that one of our colleagues is reaching out you via email, please let him know if you need further support
Best Regards,
Leon
Ali Reviews by OneCommerce
Podia ter uma melhor tradução dos comentarios. Se voces não fazerem isso daqui apouco aparece um pograma que ira fazer
Hi Bruno,
I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.
Related to your concern, we have used Translation service provided by AliExpress, so it is out of our control to decide which content will be translated or not. However, we are providing and recommend few options for you to resolve this issue:
1. Use "Exclude last 7 days" setting, because AliExpress does not translate reviews created in last 7 days.
2. Translate reviews content manually by clicking on needed reviews on Manage Reviews, and edit them.
3. Use a translation app with Third party translation, for example Transcy which can help you to translate up to 5 languages and convert many currencies. You can take a look from this link: https://apps.shopify.com/transcy
4. Import reviews from CSV file. For making it clear, if translated reviews from product A were prepared, you can import them via CSV file. For more detail how to import from CSV file can be found here: https://help.fireapps.io/en/articles/3637804-how-to-import-reviews-from-csv-file. Please be advised that, this function is available on Essential and Premium plan.
I am looking forward to hearing from you soon.
Regards,
Raymond
Great idea but this app is really expensive and doesn't propose any support...
I get the exact same review word for word including the pictures but it shows it is from a different person. I have to delete all the duplicates and there are many. It is VERY time consuming.If I cannot find a way to prevent this,I will be deleting the app.
The app is not stable. It will not always import reviews right away, sometimes you have to wait couple hours for reviews to start showing up. They want me to give them access to my store but I explained to them that the issue when you initially add a product and not forever so I don't think their team can see the issue fast enough.
App would be a 5 star except the loading time is so slow the customer will bounce before they even know the product has reviews.
Doesn't work on every product. Also it should display the average review for each product on the menu collection page, but it doesn't. This app could definitely be improved.
Hi there,
This is Alex. We're truly sorry for your unexpected experience about our app
With the latest version, we will make sure our app functions can resolve all your issues in the past. Please consider to reinstall our app and let us have a chance to support you with the highest priority.
Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Alex
Ali Reviews - Product Reviews Support Team
Won't install, have contacted support so hoping they can help! will update my review then
full of bug, doesn't work correctlly
Não funcionou em minha loja, mesmo seguindo as orientações. Foi realizado os procedimentos conforme manual. Mesmo assim não aparecem os reviews nos produtos.
Hi there,
Here’s Anna from FireApps Customer Service team, and I am very sorry for any inconvenience may have caused to you.
With your concern, I have visited your website, and see that it's showing well with the review box and star on your product page.
Please let me know your current problem, and I will assist you ASAP.
Look forward to hearing your reply.
Regards,
Anna