Avis (14 747)
Affiner
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Par note
Andy deserves a raise. Dealt with my problem of changing themes and coding in about 20mins. Nice and quick service. Edit: Ended putting the same reviews on all my products. Very disappointed.
Hi Raheem,
Here's James from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your feedback.
For your updated review "Edit: Ended putting the same reviews on all my products. Very disappointed", we seem not to catch your point, our colleague has sent you follow-up email, please get back to them, so they can check and help you further.
Looking forward to hearing from you soon.
Regards,
James
Ali Reviews - Product Reviews Support Team
The app is great, but a bit expensive - how do i remove the pop up reviews, i uninstalled the app assuming they would go with the app, but they are still popping up and now clashing with another app i installed, i cant seem to remove the pop ups
Hi there,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.
I did check your store, and found that the pop up you are asking is not belong to us. Therefore, kindly help me to check with other third parties who provided apps to you.
If you have any question, please feel free to contact us via our live chat, or email at support@fireapps.io.
Best Regards,
Johnson
The free version is useless because you can only have 10 items reviewed... Now the paid version is good and gets the job done well but a little more expensive than id like. Wish it was like 5 a month because it adds up.
Ali Reviews is perfect if you work exclusively with Ali Express which is fine for some. I found over time that to be limiting. The App itself works well, easy to set up. Support is good yet challenging as the it is really not set up for NA time zone support so you have to wait several hours for a response. However, the need for support is limited since it is really easy to set up and use.
The reason for the 3 stars is because again, for my purposes it is limiting additionally many of the reviews I couldn't use as the reviews were not about products but about suppliers. I suggest the system help to filter those so customers don't waste time sifting through those.
Hello Gloria,
I'm Kate from FireApps Customer Support Team, and thank you for your feedback
As we discussed via live chat, exporting reviews to CSV file is not supported yet, and I will let our Business Development team know about your request.
Should you need more support, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Kate
I really liked how to make anything fast and cool, its also very helpful for beginners and how to start a new business.
It is great apps for reviews. However there is unknown automatic display of the rating stars. Need to work on.
Hi Kovi,
Here's Robert from Ali Reviews - Product Reviews Customer Support Team. Thanks for your review about our app.
In relation to your concern as rating star, as usual once you activate the rating star on product page, it will be automatically shown under product title, however some cases because of the different structure from theme, so the rating star is not aligned properly on your store, but no worries, we will adjust it from our end to fit for your store. For your case, I have seen it's now working fine.
I have seen that my colleague has sent you follow up emails, please let them know if you need further support.
Regards,
Robert
Ali Reviews - Product Reviews Support Team
great app. very convenient to use. a bit expensive though i mean gimme a break . also forcing me to write a 100 character review. also the english on the app isnt so good. oh my god stop making me write reviews
Hi Jesse,
Thanks for your reviews and rating.
My name is Petey from Fireapps - Customer Support team.
Regarding to your comment "English on the app isn't so good", can you please let us know the exact point/section you think it's not good? We are much appreciate your opinion, and will consider to change it on next releases.
I also sent you an email to keep following-up easier.
Looking forward to hearing from you soon.
Best Regards,
Petey
good app. But like me i want to remove countres of costumers. everything are clear and easy to do. i will recomended
Hi Marcin,
Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
Regarding your concern about how to remove the country flag of customers, please go on Display Setting => Theme Setting => Review Cards, then uncheck Country Flag.
Hope this will clarify your concern.
If you have any further concern later, please feel free to contact us via our live chat, or email at support@fireapps.io
Best Regards,
Raymond
I like it but if I try going back to edit the reviews, it doesnt work. Kinda disappointing.
Nice product but... a really big but...
The most important feature is to index the page in google with reviews/rating schema tag.
This product is useless for SEO.. there is no feature to add this tags (just add 2 attributes to the rating box) and there is no option to edit the template so i can;t do it by myself too...