Ali Reviews: Kudosi Review App
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Looks like a great app but the reviews does not appear in my product page. Would be great if you could do something about that
It's hard to use for someone like me. But, the rep helped me get going pretty well. It's costly for the app...
Hi Rattana,
I'm Gemma and thanks for your feedback of Ali Reviews.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers.
Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews.
If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!
Best Regards
Gemma
Ali Reviews - Product Reviews Support Team
I've installed and deleted. You have to pay to have good features, free package is not enought.
Also, I didn't like a small sign that shows that reviews are from Aliexpress. Maybe in payed version this will dissapear, I don't know. My customers don't need to know this.
And one more thing, I didn't like the placement of reviews. Again, maybe it's possible to change if you are paying.
Anyway, the app is nice, but it's better to pay to have more options. I am not ready to pay yet.
Shame it also puts the carrier and the provenance of the product: customers can guess where our supplier is!
Really easy to use app, I don't think that it's worth the subscription fee though.
We get 10 free items on the Free plan, which is great, but I wish it was 10 free items per day, in that case I would have kept the app installed.
Maybe if my shop does well and I can budget for the monthly cost I will consider paying for it.
Perfect for a shop with a constant cash flow, not so good for a start up business.
Hi David,
This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.
I well understood your situation, and so sorry for this inconvenience that may have caused to your store.
In this situation, I suggest you to have a try with our Pro plan, and within the first 7 days, if you are not satisfied with the app, you can downgrade it into FREE, and get a refund (please note that this refund can only happen for once).
Thank you for your understanding, and in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io
Regards,
Ken
I did not get to actually use the app as after loading it - it immediately made me select a paid subscription to continue (that was the only option given to me) I immediately deleted the app and gave a scathing review. However since then I have been contacted by the app team who kindly explained that I could change the plan to one of my choice later on. I politely advised that I did not like the way the app pushes you towards a paid plan in the first instance and so will not be using this app. It could very well be a good app but unfortunately I will not find out. I did appreciate the staff contacting me to help me.
Hi Lewis
This is Seri, we're deeply sorry for this inconvenience causing your experience
In relation to your concern, for making it clear at the first installation you will be recommended a suitable plan to fit for your store size, please be advised that because you have 7 trial days, during your trial, you totally can upgrade or downgrade your plan in app without any charge. Also for more details about our plan as well as its functions our app is offering, you can see it clearly in pricing section.
Also I have seen that one of my colleague is following up your case by sending follow-up emails. Please kindly check it and let them know if you need further support.
Regards,
Seri
Ali Reviews - Product Reviews Support Team
is a good tool to grow your store, I recommend it totally, easy to use, perseverant and intuitive, really super nice!
the free version is basically a trial version they should be up front about the price
www.GreaserLifestyle.com
Hi there,
This is Oscar from Ali Reviews. Thank you so much for feedback to Ali Reviews.
Regarding your issue that reviews did not display on review box, we sent you an instruction to your email and in the conversation with us as well. I hope you check it and let us know if there's anything you need help more, we're willing to support you.
Thank you so much and have a nice day to you!
Regards,
Oscar
Hi Hissham,
Here's Lynn from Ali Reviews app.
Thank you so much for your experience with Ali Reviews and your feedback to us.
May I know which point we should improve with our service and support so we can improve our app better?
Or which issue you had with the app then we can support you?
Thank you so much and looking forward to hearing from you.
Regards,
Lynn