Ali Reviews ‑ Product Reviews , 14 246 avis

Hi Janet,

I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app

- For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation

- For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews.

- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support

Looking forward to hearing from you soonest

Best Regards
Peter
Ali Reviews by OneCommerce

Hi Kim Brosien,

I'm Lynn from Ali Review.

We sincerely apologize for the negative experiences you have encountered while using Ali Review.

Based on your review, I realize you may be having problems importing the review to your store and displaying it there.

If possible, I hope you can give us the opportunity to support you with features such as importing reviews, managing reviews, and helping you add a review box or rating star to your store.

If you have any other questions or difficulties using the app, please contact us via email at support@fireapps.io . We work onsite 24 hours a day. I'd be really happy to help you with something.

We also sent you an email to your email.

Hope to hear from you soon

Best Regards

Lynn

Hi Hasan,

Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app

We have been aware of your issue as the error showing on your store in relation to review box. Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support

Best Regards,
Carrick
Ali Reviews by OneCommerce

Hi Brandon,

Here's Jane from Ali Reviews and we're deeply sorry for this unexpected experience

In relation to your concern, maybe you will get confused between sample reviews in the preview section and the actual review. However, please be advised that the content in the preview is a simulation. This is not the one that will officially display on your store font. On your real page, the actual review will show as it should be

Based on your feedback, we will definitely note your point to take it into consideration and improve customer's experience better. We have seen that one of our colleagues is following up your case, he gave you a clear explanation, please let him know if you need further support

Best Regards,
Jane
Ali Reviews by OneCommerce

Hi CHUANJIE,

Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app

As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once

Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support

Best Regards,
Carrick
Ali Reviews by OneCommerce

Hi Paweł,

This is Anna and we would like to apologize for any inconvenience causing to your experience

In relation to your concern, we have seriously noted this point and will improve it to make it clear. Also we have seen that one of our colleagues is reaching out you, but still have not got your response yet, please recheck your email and let him know if you need further support

Regards,
Anna
Ali Reviews by OneCommerce

Dear Gallen,

Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.

I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.

The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).

We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.

If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.

Really appreciate your understanding and forgiveness!

Best regards,
Anna

Hello Togar,

I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.

In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.

Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account

Look forward to hearing your reply.

Regards,
Myra.