Ali Reviews: AI Product Review

Mya is a lifesaver, she takes her time to help you, is kind and most importantly she gets the job done. Thank you Mya!

We have used Ali Reviews for over 2.5 years. It allows us to collect product reviews from our customers, display reviews, send automated review request emails to our customers after delivery, and perform other functions. I find it easy to use, and when I need help with anything, customer support has always been quick to resolve the issue.

Loved the experience of kudosi. Had a problem with the review widgets, contacted the support and it was promptly solved in under 5 mins thanks to Comei, she was super helpful.

Overall this is the best review app out there. They need to continue to work on the speed of loading the pop-up reviews, due to shopify constraints it is still quite slow. Dawn provides great support across the board

Recht einfache und übersichtliche gestaltete Erweiterung, die intuitiv zu bedienen ist. Manchmal dauert das publishen von Reviews etwas. Sehr schneller und freundlicher Kundensupport (danke an Rachel!). Eine Möglichkeit die Reviews selbst zu exportieren, wäre noch ideal.

Service client hyper rapide

Very convenient reviewer, easy and practical to operate. Comments are always available and can be changed in time, and the front-end widget is very useful. Thank you!Customer Service Representative Mya's responses and assistance were very prompt and enthusiastic; his service was truly top-notch.

The customer support is quick and efficient. I worked with Victoria and she identified the problem right away and the team worked on the problem. Within minutes, everything is up and running.
Very good response and on top of things. I am glad i chose them as my app support.
Update : they completely changed the interface. Even though its more comprehensive, there is a learning curve. But the CS Andrea is very patient and helpful which is a huge win.

Review Update as of 12 January 2026

It is nearly impossible to get any simple or basic request done by their support team. We have asked for 5 very simple features and edits, they said that the dev team mentioned its not possible. Given how desperate we needed those features, we started developing some of them ourselves. To our surprise, it took us <1 hour to develop 2 out of 5 requested features. Needless to say, these are all very simple fixes to their layout. Mostly CSS edits and changes, due to their inconsistent designs to begin with. For example, the review carousel cannot show if a review is a verified review or not. Yet, the review box can show if the review is verified. However, if you want to edit the review box design to be like a carousel, then it will affects every single placement across the entire store. Ridiculous! A single global setting, yet no way to customize it per page template.

Despite raising our concerns numerous times, the dev team just does not care. I will not even mention the security breach (or data exposure) that they did not know about which was in their app for 2 years! It exposed every single customer email associate with a review to the frontend. Any store that had ali reviews installed on it would have had their customer's email exposed in the front end, and funny enough, indexed by Google and showing in SERPs!!!

Our final verdict: the app works fine, and it does the job for many e-commerce stores. However, they do not listen to their customers and could care less about your store growing and requiring simple edits to their app UI. You will get the usual "we have added your feature to our long forever feature list". Which is not even accessible to the public, and no way you could see a change log or feature request roadmap. 0 transparency.

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Great experience using the app, customer support available 24/7 to support with any questions or concerns you face. We have been using this app for 2+ years and it has been a smooth experience thus far. Highly recommend it!

"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.

Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.

The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.

They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.

The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.

If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.