Ali Reviews: Kudosi Review App

Ali Reviews: Kudosi Review App

리뷰 (14,652)

전체 평점
4.9
평점 수준당 개수
  • 평점의 93%가 별 5개입니다
  • 평점의 4%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 2%가 별 1개입니다
2021년 12월 16일

Andy from customer service is HORRIBLE!!! If they do not solve it for me, I delete this shitty application and leave a mentioning reviews, WHAT A HUGE SHIT! 3 YEARS WORKING WITH YOU AND NOW THEY CAN'T PROVIDE A FUCKING SERVICE WELL, GET BACK, WHAT ARE YOU DOING WORKING AT ALI REVIEWS, YOU DON'T KNOW HOW TO DO ANYTHING.

MagmaxPRO™
미국
앱 사용 기간 6개월
답글 FireApps개 2021년 12월 17일

Hi Marielly,

Here's Henry from Ali Reviews - Product Reviews Customer Support Team team of Ali Reviews and we're deeply sorry this inconvenience causing to your store

First of all, for unexpected support from my agent, he will have a proper training to avoid this again. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation

For your issue, the rating star is fixed and it's showing fine on your featured product on homepage, please kindly check it again. I have seen that my colleague is taking care your case, please let them know if you need further help.

Looking forward to hearing from you soon

Best Regards
Henry

2019년 2월 20일

They help you install to get you interested in purchasing but your own your own after that. Faking their support to get your money then they're out once you paid

Household Supplies & Decor
오스트레일리아
앱 사용 기간 6개월
2017년 10월 22일

I spent 2 hours, adding reviews product by product and they are not showing in my shop. YO cant even get somebody to chat.

Woofnpurr
오스트레일리아
앱 사용 기간 6개월
2017년 9월 8일

too time wasting when looking for url for product

Freeby Store
오스트레일리아
앱 사용 기간 5개월
2017년 11월 30일

the App is for free, and they are charging me 9$ a month for it. I emailed, and they said that I installed the paid version??!! All I did was click on get app, where it said for free. Need a refund guys!!

Lumework
미국
앱 사용 기간 5개월
2017년 11월 29일

Whats wrong with the app?
showing something went wrong.
pls rectify.

Dwixx
말레이시아
앱 사용 기간 5개월
2018년 2월 13일

This app has some major flaws. It imports picture reviews even when you check the only content reviews box and does not delete all imported reviews when you click on that box. Constantly importing incorrect variants with picture reviews of the wrong product and there's no way to correct this since the functions don't work!

Urave
미국
앱 사용 기간 5개월
2019년 2월 11일에 편집됨

Customer service is not really ready to help
Once you find a mistake you should start all over again.

I asked for help from a guy named Ken who just wanted me to upgrade a package
And refused to serve

Let's All Pet's
이스라엘
앱 사용 기간 5개월
2019년 5월 14일

It did not work with PageFly. I've followed the steps but it's blank.

I've tried to contact their support but it's just awful.

It took them a week to give me a very bad answer.

ModernaPhone
브라질
앱 사용 기간 5개월
2023년 10월 12일

too complicated

At Homey
카타르
앱 사용 기간 5개월
답글 FireApps개 2023년 10월 16일

Hi CHUANJIE,

Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app

As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once

Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support

Best Regards,
Carrick
Ali Reviews by OneCommerce