Ali Reviews: AI Product Review

Hi José,

Here's Lauren from Ali Reviews

I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused.

To understand the issue better, we have looked into this on our end. Here is what we found:
1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB

2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8

When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app:
* Please try to clear your browser's caches.
* Check if there are any IP blocks or firewalls on your end that might be interfering.
* You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947

We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: support@alireviews.io or I can setup a live call to help you re-setup the app.

We look forward to hearing from you soon.

Thanks and best regards,
Lauren from Ali Reviews

Hi Maximiliano Bello,

Here's Lauren from Kudosi Senior Support Team.

First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.

We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.

From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.

Or you can grant us a Collaborator Account to check and fix this issue for you.

We hope to have your response so we could further support you.

Kind regards,
Lauren from Kudosi

Dear Lucas,

Here's Lauren from Kudosi

We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.

Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.

Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.

Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.

Warm regards,
Lauren from Kudosi

Bonjour Zhora,

Je suis Lynn de l'équipe d'assistance Kudosi.

Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit.
Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message.

Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas.

Merci beaucoup !

Salutations,
Lynn

Hi Deanna,

I'm Lauren from Kudosi

I have sent you emails to follow up and explain about the app charge flow.

On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.

Thanks and best regards,
Lauren from Kudosi

Hi Rimbe, I'm Lauren from Kudosi

Once you uninstall app, the charge has been automatically deactivated.
I have sent you an email to explain the charge cycle. You were charged because you uninstall the app which exceeds about 30 mins after the free trial period.

We understand this charge is unexpected so we offered refund you this charge, please check the email from our team or you can contact us at support@kudosi.ai

We hope to have your response.

Kind regards,
Lauren

Hi Brooch & Shine Store Admin,

Thank you for reaching out to us!

I completely understand how important of translate feature can be for your experience with Kudosi, and we are really glad you brought this up. Currently, this feature is available as part of our paid plans, and it isn’t included in the free version of the app.

We truly value our free users, and we aim to offer as much functionality as possible at no cost. That said, certain advanced tools and features are part of our paid plans to support continued development and maintain high-quality service for everyone.

Thanks again for your feedback and for being a part of our collaboration. Let me know if there’s anything else I can help with!

Warm regards,
Lauren from Kudosi

Hi there,

I'm Jay from Ali Reviews.

We’re sorry you did not have a good experience with our product.

1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step.

2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users.

We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io

Best Regards
Jay
Ali Reviews

Hi Victoria,

Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused.

In relation to your concerns as following:

1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan

2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review

3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store.

You're having an active chat with my colleague, please let know if you need further support.

Best Regards
Paul
Ali Reviews - Product Reviews Support Team

Hi Farid,

This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app.

In relation to your issues as following:

1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely.

2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely.

Looking forward to hearing from you soon.

Regards,
Harry
Ali Reviews - Product Reviews Support Team