Ali Reviews: AI Product Review

They suddenly changed their free plan and ruined everything for me. Now I'm not able to approve my customer's reviews anymore, so they are in the void in an unapproved state, but the worse is I can't export my original customer reviews, so I stuck with them until I found some manual solution. If I uninstall I lost all my reviews. Customer service doesn't care at all.

SERVICE CLIENT NUL
NE RÉPOND JAMAIS
NE RÉSOUT PAS LES PROBLÈME
IL FUIS, ILS LISENT LES QUESTIONS SANS Y REPONDRE ET FERME LE TCHAT L'APPLICATION NE FONCTIONNE PAS ET EST TRES TRES LENTE EN PLUS LES AVIS S EFFACE SEUL SANS CE REMETTRE 0

I've had this app for nearly two years and all it did was give me problems. It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic. They managed to fix it after a couple of hours, but you cannot run a professional online business with that kind of situation. Then, I tried to send review requests, and my god, what a nightmare. I set it to send 30 days after fulfillment and Ali Reviews decides to send emails 7 days after fulfillment. I woke up every day to several customers asking me where their order is... I explained the issue to Ali Reviews customer service and they said it "should" be fixed, which it wasn't after a couple of days. Customer service needs to be more assuring. They tell you what you want to hear, not the reality. This app is very buggy and not recommended for "professional" business owners. I am not ready to delete this app yet because I already have too many imported reviews unfortunetely. If I knew all of this from the beginning I never would have used it. Buyer beware.

I am a victim of this Ali Review app from Oct. 2019 to April 19, 2021. The reasons are below: I opened a Shopify Collaborator account to let Ali Review app to fix issues and errors in 2019. They didn't fix anything, but their tech support emailed me back saying they didn't know what was the problem and asked me to mercy them. The worst was that they never followed up the issues and errors not yet being fixed but just let my issues and errors continue. At that time, I didn't know these issues and errors in my Google Search console would damage my SEO. And also, I didn't have time to contact them again and again for the same issues which were not able to be fixed by them. Their support system was a mess. Every Time I went on chat, there were no people to chat with at the early stage of the Ali Review app. They just asked users to submit the problems, and then they would contact back. I submitted them the issues and errors, but they couldn't fix them from time to time. Why waste my time doing that again and again? The worst is that the Ali Review app doesn't have an exporting feature to let users transfer out all reviews. That forced me to stay until April 19, 2021 since I have no time to make an export sheet for all my previous reviews manually. At the most recent time, Ali review app set the chat with a real person support, but they didn't set the ticket # for the user when reporting the problem to them. Every time when I checked my issues and errors reported still not being fixed, and then I went to chat with their support, there was a new customer service rep., they asked me to repeat what I reported again and again, such as screenshot and describe the issue and errors encountered. That wasted me a lot of time for the same issues and errors because they were still not able to be fixed no matter how many times I reported them. Why bother me to report to them again and again for the same issues and errors but no result? So, all issues and errors in my Google Search Console continued without being fixed. That seriously damaged my SEO. ( Here are 2 screenshots that shows 43 errors and 1 issue and many warnings from January 19, 2021 to April 19, 2021 in my Google Search Console. They were just some sample issues and errors screenshots since there were more issues and errors I didn't take screenshots on because I didn't know Ali Review app would deny the fact that they were not able to fix the issues and errors for me. Now it is too late since Google Search Console is only able to display 3 most recent months data. #1 Screenshot of Review Snippet 43 Errors and 1 issue from January 19, 2021 to April 19, 2021:
https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_MyGoogleConsole_FullOfErrors.jpg?v=1619099557 #2 One sample screenshot of an Individual product errors and warnings. There were many products had the same errors and warnings:
https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_MyGoogleConsole_1URLDetected2items_1Error5Warnings.jpg?v=1619099569 ) Finally, I had a chance to talk to Ali Review app tech support Kate on April13, 2021. At first , she said to me that my theme has no Rich Snippet. After I showed her the Google rich snippet test result page for my product page, then, she asked me if I used a 3rd party app for schema. I said I used Schema Plus. So, she wrote me a written request to Schema Plus to add a Rich Snippet schema code into my theme. And then, Schema Plus responded to that request with a screenshot of Ali review app rich Snippet code problem. and then, Schema Plus agreed to give me a full refund for my full subscription days. ( #1. Here is the screenshot of Kate's written request to Schema Plus app: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_Kate_requested_What_ShemaPlus_NeedTo_Do.png?v=1619099514 #2. Here is the screenshot of what Schema Plus prove that the Error is from Ali Review app: https://cdn.shopify.com/s/files/1/0808/6529/files/Screenshot_SchemaPlus_ShowTheProof_AliReview_App_Has_Problem.png?v=1619099543 ) That proved in my theme never has a rich snippet schema code. But the problem is that Ali Review app never discovered this main issue until April 13, 2021. By common sense, Ali Review app never discovered this main issue, how could they fix this main issue for me during my full subscription days? The conclusion is that Ali Review app couldn't discover the main issue, and that resulted in not being able to fix my issues and errors in my Google Search Console during my full subscription days, and that seriously damaged my SEO. Therefore, I demand a $5 refund for each month for my 17 months subscription. This request is reasonable and inevitable. I am so sure that the cost of my SEO getting damaged by the issues and errors not being fixed by Ali Review app would be more than what I requested for the refund. Or I will dispute the Ali Review app fee charge through the Shopify bill charge. --------------------- Respond to Ali Review app's reply: You are a liar. You can deny everything, but you can't deny the fact that you didn't know what the main issue was until April 13, 2021 discovered by your tech support Kate. How could you fix the issues and errors for me without knowing what the main issue was by common sense? I have paid you in full over 17 months. I didn't get the feature that I paid for. Moreover, my SEO seriously got damaged by the issues and errors not being fixed by Ali Review app. Please see the screenshot from above the links for the latest 3 months Review Snippet 43 errors and issues and warnings. I am a victim of the Ali Review app. I am so sure that the cost of my SEO getting damaged by the issues and errors not being fixed by Ali Review app would be more than what I requested for the refund. If you don't refund me $5 each month for my full subscription days that is 17 months, then I will dispute the Ali Review app fee charge through the Shopify bill charge. The dispute come-out will be decided by the credit card company. Fair enough.

Ali Reviews caused over 20% drop in sales in last two days which was from page speed loading time of almost 12 seconds from our previous 1-2 seconds. Shopify couldn't figure this out over the last two days but finally found it the issue in the code for AliExpress. I'm sure many other customers were affected. Please fix.

**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same.

RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go...

Example: If you open a store selling kids toys and add 1000 products, then later you decide you want to change the store direction and start over and you **delete ALL products** , and now you want to now sell shoes... guess what? all previous imports count against you and you will need to upgrade the plan... even if you have 5 products in your store going forward, all previous imports count against your plan.

Users beware. They will hold your reviews ransom when it is time to uninstall the app and only give you not even 1% of the reviews you imported into the app. The app wills slow your site speed down which means low conversions because they do not resize your review images. Never again.

scam , when you install it you see you have all the best feturein the 9.99$ plan after you pay the most importent feture are not including any more

One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support.

Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed!

Will never use this app or company again or recommend them to anyone.

DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT...
Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux !
J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir