Ali Reviews: AI Product Review

Hi Joshua,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.

Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.

Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering

Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.

In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.

Thank you for your understanding.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Regards,
Lynn

Hi there,

Here's Jennifer from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.

We have checked your case, to be honest, your bug is not totally from our app, it`s also from your theme, and my colleague try to help you by giving alternative solution as well.

In case you change your mind to re-install our app, so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io, our support team is always available 24/7

Regards
Jennifer
Ali Reviews - Product Reviews Support Team

Hi Raphael,

I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.

Related to your concern, I guarantee 100% to you that we have never charged any customers more than once in the same billing cycle. Therefore, it should have some misunderstanding here, and I do need your billing screenshots for further investigation.

Besides, regarding loading speed, I am sending a Collaborator request to you to check this one deeper with my Development team, so please do not worry. We will do our best to assist you.

Since we are having an active conversation, please feel free to get back to me there at any time.

Regards,
Raymond

Hi Frederik,

I'm Daniel from Ali Reviews and we're sorry for this inconvenience

In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases

We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support

Looking forward to hearing from you soonest

Best Regards
Daniel
Ali Reviews by OneCommerce

Hi Stephanus,

Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store.

Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases.

As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support.

Looking forward to hearing from you soon.

Regards,
Kane
Ali Reviews - Product Reviews Support Team

Hi Decorlay,

We are sorry for the inconvenience from auto emails sent to you after you uninstalled app.

I have asked the team remove your account from database.

In case you still receive email from Kudosi, please let us know the mail content so we can further check it.

Kind regards,
Lauren from Kudosi

Dear Gallen,

Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.

I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.

The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).

We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.

If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.

Really appreciate your understanding and forgiveness!

Best regards,
Anna