Ali Reviews: AI Product Review
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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Fantastic App with Great Support!
This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!
Hi Just Kidding store,
Thank you for your clear and detailed comments about Kudosi, we love to hear more if you have any feedback to improve the app better.
Kudosi team will try our best to support you use the app efficiently and boost your business.
Have a nice day,
Lee from Kudosi
Works Perfectly for Bulk Review Import
Kudosi made it super easy to import real, photo-based reviews to my store. It saved me hours and made my products look way more trustworthy. Great app for anyone with lots of items!
Hi COZYGLOBAL CONCEPT,
Thank you for commenting on the app. In case that you need more support to understand the app further, don't hesitate to contact our support team.
We do support merchant import reviews from variety of e-commerce platforms. You can ask our team for further guidance.
Have a nice day,
Lauren from Kudosi
I ran into some issues with the Kudosi app as my reviews weren’t posting properly and the system kept throwing errors. The chatbot wasn't much help at first, BUT I was pleasantly surprised by how quickly I was connected to a real support agent. Harwin from the support team was super responsive and resolved the issue from their backend efficiently. Great service recovery and solid support when it matters most!
Hi Grit Force Kits,
Thank you for your clear and detailed comment on the app.
We know that the app is still having many points that need to be improved such as system and the AI BOT chat. We will try our best to develop it at our best.
Kindly let us know if you have further questions.
Have a nice day,
Lauren from Kudosi
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!
Hi there,
Here's Kyle from Kudosi. Thank you so much for your greathearted review
We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Kudosi even more.
Also I highly recommend you to check our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@kudosi.ai
Regards,
Kyle from Kudosi
Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing.
Use Loox or something else if you don't want issues.
Hi Eddie,
I'm Lauren from Kudosi
Our app has updated the widget version for serving users better in Customization and Integration to store front.
We are sorry that you do not like the new version and want to keep the old one. As you use the old version, please note that any customization in old version will need to wait for technical support.
Thanks for your usage and feedback to our app, please let us know if you have further questions.
Kind regards,
Lauren from Kudosi
I sought the support of the team to set up the app and was assisted by Harwin. I find the app really helpful in importing reviews automatically from aliexpress with just a few clicks. The only downside is the price. Other than that I have no other concerns. I would really recommend the app. ShelloCB.
Hi Shello's Creative Boutique,
Thank you for your detailed comment on Kudosi.
We know that the price might prevent merchant to experience the app. We do have 7-14 trial days for providing merchant a period to see how's the app works with paid plan.
If you find the Free plan is suitable to your store, please enjoy it and ask us anything you need.
Have a nice day,
Lauren from Kudosi
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna,
I'm Lauren from Kudosi
I have sent you emails to follow up and explain about the app charge flow.
On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.
Thanks and best regards,
Lauren from Kudosi
I uninstalled this app a week ago, yet I was still charged without my consent. There was no warning, no confirmation, no way to cancel the billing inside the app. Now I’m being told I need to chase the developer for a refund.
This is unacceptable and feels like a scammy practice. Be very careful — even if you uninstall it on time, they will still take your money. I will be reporting this to Shopify and my payment provider.
Definitely not trustworthy.
Hi Rimbe, I'm Lauren from Kudosi
Once you uninstall app, the charge has been automatically deactivated.
I have sent you an email to explain the charge cycle. You were charged because you uninstall the app which exceeds about 30 mins after the free trial period.
We understand this charge is unexpected so we offered refund you this charge, please check the email from our team or you can contact us at support@kudosi.ai
We hope to have your response.
Kind regards,
Lauren
I love this app. It does the job, easy to use as well. The app team was also very helpful.
Hi there,
This is Brian from Kudosi. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Kudosi. We count ourselves lucky for Kudosi users like you.
Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Kudosi and more useful information on e-commerce market
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@kudosi.ai
Regards,
Brian from Kudosi