Ali Reviews: AI Product Review
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (1.266)
Refinar
-
Por avaliação
更新后无法显示评论
Hi seamiss,
Thank you for sharing your feedback, and we’re truly sorry to hear that the review widget is not displaying after the update. We understand you may be busy and also have many other app options available, but we sincerely hope you can give the Ali Reviews team an opportunity to investigate the issue further.
Our team would like to carefully check your in-app settings and theme configuration to identify the exact reason why the widget is not showing and work on a proper solution for your store. We truly value your experience and will do our best to resolve this for you as quickly and smoothly as possible.
Best regards,
Ali Reviews Support Team
problem not solved
Hi there,
We are sorry for the issue that you had when trying the app.
Our DEV team have fixed the issue of duplicated of widget; however, we did not recceive your feedback.
We will look forward to your response and check when you have more feedback.
Kind regards,
Ali Reviews Team
very bad experience dont buy this alireviws
Hi izelox,
Here is Lauren from Ali Reviews
Our development team has completed an update to resolve the login issue you experienced. We understand how inconvenient this must have been, and we truly appreciate your patience while we worked on it.
When you have a moment, please try logging in again and let us know if everything is working smoothly on your side. If you still encounter any problems, we’re here and ready to help.
Thank you again for your understanding.
Thanks and best regards,
Lauren from Ali Reviews
Not a happy customer at all. While the UI was good initially, beware of a couple of flaws:
1) They DO NOT offer combining reviews across multiple products, which is surprising given many other review apps provide this
2) The reviews importer doesn't work well (skips lots of reviews) even though we paid for the custom reviews integration
3) Once any product hits over 1500 reviews, you need to pay for the most expensive plan
I wish I hadn't invested time in importing my reviews.
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free
Bonjour Zhora,
Je suis Lynn de l'équipe d'assistance Kudosi.
Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit.
Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message.
Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas.
Merci beaucoup !
Salutations,
Lynn
This is the worst app in Shopify Store i am not sure why this app has 4.8 star. I enabled the yearly subscription only to find out that the app is not compatible with my store design and they refused to refund my money they are criminals. The stupid girl Lauren said they do not refund yearly subscription! idiot! it's my money and when your product isnt working you dont keep someones money its called stealing - i literally messaged you less than 5 hrs after the subscription was made to cancel it
Hi Shorper,
I'm Lee Ly from Senior Support Team of Ali Reviews
After reviewing your case, our team have done refunding you the app charge as you did not use the app after activating paid plan.
Could you please check the follow support ticket to let out team check and finalize your case.
Thank you in advance.
Best Regards,
Lee Ly
Ali Reviews Support Team
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José,
Here's Lauren from Ali Reviews
I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused.
To understand the issue better, we have looked into this on our end. Here is what we found:
1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB
2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8
When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app:
* Please try to clear your browser's caches.
* Check if there are any IP blocks or firewalls on your end that might be interfering.
* You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947
We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: support@alireviews.io or I can setup a live call to help you re-setup the app.
We look forward to hearing from you soon.
Thanks and best regards,
Lauren from Ali Reviews
Not supporting eBay. They are targeting Areviews on Google, so please be careful not to install this app.
Hi Arnoldas,
I'm Lauren from Kudosi
We are sorry for the bad experience that you had with our app.
We do support import reviews from eBay, we are afraid that you did not know how to use this feature, you can ask our team further to know how to get reviews from these market place.
For the point of "targeting Areviews on Google", we are unclear about your comment, we hope to have more detail from your comment for checking and improving or explaining this point to you.
We have sent a follow-up email to you, we are looking forward to your response to support you better.
Thanks and best regards,
Lauren
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna,
I'm Lauren from Kudosi
I have sent you emails to follow up and explain about the app charge flow.
On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.
Thanks and best regards,
Lauren from Kudosi
