Ali Reviews: Kudosi Reviews
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
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faux plan gratuit et vous impose de prendre un forfait preuve à l'appui, modifier les avis en affichant qu'on les télécharge via leur application franchement très déçu , j'ai fais des capture d'écran d'hier des avis que j'avais et ce jour , à éviter franchement une perte de temps honnêtement Faux Plan free
Bonjour Zhora,
Je suis Lynn de l'équipe d'assistance Kudosi.
Nous avons reçu vos commentaires et je suis désolée pour votre expérience selon laquelle certaines fonctionnalités sont actuellement limitées dans le plan gratuit.
Je vous ai appelé sur votre numéro de téléphone pour m'excuser du désagrément, mais personne ne répond, nous aimerions donc vous envoyer ce message.
Nous apprécions et valorisons vraiment votre avis et nous en tiendrons compte pour les futures mises à jour de notre application. J'espère que vous comprendrez pour nous dans ce cas.
Merci beaucoup !
Salutations,
Lynn
I was not able to add review box on my store.
Hi there,
Here's Lynn from Kudosi support team.
First of all, I am so sorry that you had experienced difficulty when using the app.
In this case, since you're in Shopify Starter plan, which does not allow us to customize theme. That's the reason it's not possible for us to add app block to your theme to show review box on your store.
We also share you more information to your email, would you mind provide us a response please?
I am looking forward to hearing from you.
Regards,
Lynn
no se puede modificar ni pais de la reseña ni fecha, ni transcribir por mala traduccion y encima vale 20$ al mes, un barbaridad
Hi Roger and BareMotion Barefoot team,
Here's Thomas from Kudosi support team.
Thank you for your feedback to our app and really appreciate your comment so we could improve the app better.
Regarding the issue related to review country and date, we would like to share you more information and already sent to your email, I hope you can check it and give us a response and let me know if there's anything you're not clear, we're willing to support,
We hope you will understand.
I am looking forward to hearing from you.
Regards,
Thomas
The app has nice design but is super inconsistent. Sometimes lags when importing reviews and requires re-logging. The embeded stars rating does not work on custom pages from shogun or pagefly and the support can provide very limited assistance.
Dear Alexander,
Here's Muffin from FireApps Customer Support team.
First of all, I'm deeply apology for the inconvenience may have caused to your experience.
Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.
Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.
Thanks for your understanding, and look forward to hearing your reply.
Warm regards,
Muffin
503 Error all time! What happen with the interface?
Dear Gallen,
Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.
I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.
The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).
We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.
If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.
Really appreciate your understanding and forgiveness!
Best regards,
Anna
no me sirve, no filtra las reseñas al idioma español, le doy a la opcion en español pero sigue sin funcionar
Hola,
Aquí está Lynn de Ali Reviews.
Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste.
En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español.
Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted.
También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico
Espero tener cambios que te ayuden más a usar la aplicación sin dificultad.
Espero ansioso por saber de ti.
¡Muchas gracias!
Saludos,
Lynn
This app is only made for those who spend $14 a month. If you buy the smaller package... you cant even get the urls from the application to aliepxress. Plus, the urls you get from olbero have afillaite urls in them. So, you are screwed unless you pay $14 a month for life.
find another app, this app slows down your website by at least 30% according to all kinds of speedtest out there. They have no solution for this so far! It makes no sense that when you enter the website that the first thing which is loading is their app instead of your home page pictures or product picture. They put their code in the header of your theme file which messes up everything
Hello Togar,
I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.
In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.
Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account
Look forward to hearing your reply.
Regards,
Myra.
are killing the app, now to be able to make basic changes you need to be on the $20 plan i.e. a junk app estão matando o aplicativo, agora para poder fazer alterações básicas, você precisa estar no plano de US $ 20, ou seja, um aplicativo lixo
Hi GUSTAVO,
Here's Erik and we sincerely apologize for this inconvenience causing to your experience.
In relation to your concern, for making it clear the setting as hiding flag as well as icon is available on Essential plan and above, so hope you consider to upgrade your plan to use these settings.
Also as you know that Essential plan is considered as the best choice for most of users, because it brings not only the advance settings like this but also more useful functions to attract buyers' attention on the products. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.
I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support.
Looking forward to hearing from you soon.
Regards,
Erik
Ali Reviews - Product Reviews Support Team
Hi there, i have 8 stores using alireviews app. But since few days, they have removed their support chat. If you click on it, it just goes to a FAQ. There is also no email address to contact them. I try to reach them since 9 days, nooo way to have an answer.
Hi Gabriel,
I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.
Our live chat has always been there in the bottom right, and this is the first time we heard an issue about it. Since this tool is provided by 3rd party, please let me contact them directly to see which could be a behind reason there. May I know if this problem is still happening after you have logged into Ali Reviews app?
Also one of my colleague, Andy, tried to reach you via your email, and he is waiting for your reply.
Last but not least, our support email is always available 24x7 to you at support@fireapps.io.
Regards,
Raymond