Ali Reviews: Kudosi Reviews
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Charged me after deleted
Hi Jonathan,
Here's Andy from Ali Reviews and we're truly sorry for any inconvenience causing to your experience with our app
In relation to your app charge, actually you got the app charge after 7 trial days and continued using our app for a period of time before you uninstalled our app, so it's the main reason why you uninstalled our app, you still got the app charge
Also we have seen that one of our colleagues is reaching out you via email with clear explanation along with solution, but unsuccessful, please check your email and let him know if you need further support
Best Regards,
Andy
Ali Reviews by OneCommerce
When we are facing the CoronaVirus and most all companies are helping us with extending their free trial or bill. I have reached out to AliReviews and they did not help knowing that the world is facing a lockdown and sales are very very hard they did not support us like others sadly they did not care
Hi Mohammed,
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
COVID-19's influence and corollary were the whole worlds, but we always want to do everything in our power to support you in this unexpected situation. As a result, please help to send your billing information, then we will check to see if you are eligible to get a refund, or special discount.
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Cheers,
Johnson
All the info could be more easy to manage. The support is good, but the good way should be not need to use them. Put the info in intuitive and good manner places, please. But something more is very wrong with this people... When I start using this app, the free option wasn't available. However in the description of the app this option is on. Then I sent a message to support and they said that something was wrong but will fix that. They said too that I could use a trial week and after I'll could change to free plan. Ok. The trail finish and all my 4 days doing the reviews to my products simple disapear. I tried to contact again the support but this option is no more available to me. No answers, no way to recover my work... unless I pay a plan. I'm so furious with this situation!! Why some people think that is Ok make people loose time like that?
Hi Álvaro,
This is Oscar, we're so sad to see your unexpected experience with our app.
Frist of all, on the behalf of my team, I sincerely apologize for this inconvenience. For making it clear, my colleague did not give you a clear explanation about your plan, so it leads to misunderstanding. I have just checked and seen that you're in Free plan, please kindly check it again.
Also I have seen that one of my colleague is following up your case by sending some follow-up emails. Please kindly check it and let them know if you need further support.
Regards,
Oscar
Ali Reviews - Product Reviews Support Team
No Support!!! i havent been able to put any new reviews after the new update and i hear nothing from them its been 3 days that im losing sales!!!
Somethin wrong with the app;
Reviews doesn't update !!
pls rectify
I wouldn't recommend.The app crashed just after the trial expiry and the update. now they are charging me for a whole month.Too bad as the potential was there.
Takes very long time to load the reviews. The customers likely won't see them before they leave. They say that they have 7-day refund policy, but doesn't even reply to my refund request email.
I enjoyed the app before it stopped working. It keeps asking me to approve my charge and I have already approved it! Very disappointed with all of the issues.
Don't install this app, the support don't exist. The app will slow you website, trust me it's true. Sorry for my english.
It's charged as monthly fee, however, the number of product review count was base on all historical data and no way to reset the counter.
E.g. if you imported 100 products review and you want to change some setting, delete and re-import the review again for the same 100 products. It's counted as 200 products reviews used. The only way is to upgrade and pay more to have more product counts you can use until you reach their top plan.
Hi Wong,
This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
First of all, I would like to make it clear that we do not limit number of imported reviews on historical data. You can remove old, and add news one (I suggest to use In BULK option) as much as you want at any time.
What we limit is number of imported products based on historical data and your plan only. The behind reason is that this action will take a lot of resources from our system, and we want to make sure that all of our valuable customers will get results fairly to deserve what they are paying for our app.
Should you need further concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Johnson