Ali Reviews: Kudosi Reviews
ตรงตามมาตรฐานคุณภาพสูงสุดของ Shopify ในด้านความเร็ว การใช้งานง่าย และมูลค่าของผู้ขาย
รีวิว (14,658)
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They got the concept right but the app sucks. Doesn't work at all. Imported the reviews for my products but it took them 5 days to send reviews and the reviews don't even show up on product pages. What a waste of time. Customer support is terrible as well.
I found out it's Not working and Poor Support try to get in touch with them NO replay What so ever
Trash App.. I wanna removed it from my store.. How I get it? Why you try to sell something that's not work very well???
Hi Fernando,
Here's Petey From FireApps Customer Support team. Hope you have a great day.
I'm deeply apology for the inconvenience may have caused to your using experience.
As per basic checks on your store, I can see that you uninstalled our app successfully, and it is completely disappeared on your store now.
Moreover, I could not see any reported issue via our support channel (chat/email).
Would you mind to give us a chance to help you by letting me know the issue happened to your store?
Also please be advised that I also sent you an email to follow up the case with you better.
I'm looking forward to hearing from you.
Best Regard,
Petey
Just like everyone else is talking about no support.
Junk!! In App store say free but you can only import ONE review then you have pay to upgrade. LIE, JOKE!
wow even on the basic plan you can't change or customise anything! This app is such a rip off. You literally have to upgrade for the most basic features. The functionality of this app is not as complicated but it costs just as much as shopify costs, but shopify offers way more than just importing aliexpress reviews. Im rating this app 1 star
Hi KAMO,
Here's Helen from Ali Reviews and we sincerely apologize for the inconvenience causing to your experience with our app
In relation to your concerns, on each plan we logically design the app function to fit its corresponding plan, so you can select the suitable one based on your business. We can understand how these fees can add up for you, but we also believe in the value of the service we provide and we are confident that the app will pay itself back in full by increasing the conversion and retention of your customers
We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you a clear explanation, please let her know if you need further support
Best Regards,
Helen
Ali Reviews by OneCommerce
Extremely poor support. Although I added them as a staff account they did not help to install the actual reviews. I payed for the full account at $14.99 per month for bulk upload but would not upload ONE review.
I didn't like how this app looked on my store and it never showed new products on the list of products you can import reviews for.
I am having issues with the app, cna the support line please get back to me, I've been waiting days for a response
Dear Albert Akinremi,
Please accept our deepest apologies regarding 404 issue you experienced due to our server's unexpected outage.
I am Johnson from Ali Reviews Customer Support team, and it was not our intention to create such an awkward, and embarrassing situation for you.
Currently we are working so hard to bring our servers back to normal at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).
Lastly, please feel free to let me know of your thoughts and concerns at any time via our email, chat service, or Facebook channel.
Sincerely,
Johnson
This APP is a total disaster! This is ruined whole my site codes and now I am getting a lot of error from the Merchant center and search console because of the snippets which this app added into my theme and my organic traffic has stopped because of this terrible app. The support team, they are the worst I have ever seen. They request collaborator access and write you to let you know that they are working on the issue, but after hours and days they never log in to your account, simply they do nothing, just keep you waiting even if you tell them how urgent is this. they only read your messages but not giving any reply. They are always asking for a review, so here is your review that you deserve! NOT RECOMMENDED
Hi there,
My name's Jade from Ali Reviews - Product Reviews Customer Support Team and we are sincerely apologize for this inconvenience caused to your store.
Regarding to your concern, we realize how urgent your issue is and we also hurry my Dev team into fixing your issue as soon as possible, but we hope you understand for us because we have received a hundred of cases, so it need take time to fix your case. As I have re-checked your case, it`s has been fixed completely, please kindly check it again.
I have seen you are having an active chat as well as follow-up email, please reply to us if you need further help.
Regards,
Jade
Ali Reviews - Product Reviews Support Team