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Charlotte responded quickly and was very helpful! Even gave me some advice on how to improve my store! 5 stars! :)
Hi Kate,
Here's James. Thank you so much for your awesome comments, we're really happy to know that you love Ali Reviews.
In addition, to get more information about our newest update, please access on https://fireapps.io/blog which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
James
Ali Reviews - Product Reviews Support Team
Customer service is always amazing in assisting me with any questions, they also recommend what would be best for your store to increase sales! I highly recommend this app.
I had one question and Petey from the staff help me so fast! Thank you! I get so pleased with him and the attention that has given me.
App is far to expensive for what it does. There are similar apps that are half the price that allow you to import other platform reviews also. Not worth $19.99 a month.save your time and don't download
Hi Tony,
Here's Raymond from FireApps Customer Support Team, and we are truly sorry for the inconvenience caused to you.
First of all, currently we are not supporting to importer reviews from other sources than AliExpress. Thus, I would like to send your Feature request to our Business Development team to consider in our future release.
Besides, with Essential plan ($19.99/month) which you are using, we are offering many great functions such as bulk import via Ali Order or Oberlo in one-click, Email Campaign, Ali Reviews pops, especially importing review from CSV, etc. For more detail can be found here: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Moreover, if you want to use cheaper plan, we have Starter plan at $9.99/month only available for you. Note that few functions existing in Essential will not be available in Starter plan.
Should you need any further help from us, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
Very intuitive to use. FREE Version is just fine for what you pay! Paid options obviously have more to offer, but the FREE version is great to start a new store with!
Had a duplicate star error on my product page and a lovely support worker Charlotte organised to get it fixed right away! Only took 5 minutes :) Easily the best review app!
Muy recomendable, en todo momento están en contacto contigo para darte el mejor servicio y solucionar todos los problemas.
Gracias
it was great, but money talks louder. they remove most of the features from the starter plan. now if I want to use this app Im almost obligated to upgrade. If you are a non global store and need reviews on your language I do not recommend this app. There are better options with better plans.
Hi Marcu,
Here's Anna from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for any inconvenience causing to your experience.
Regarding to your concern, based on each plan it will have its own limitation. Here you're in Starter plan, the Starter plan ($9.90/month) is designed for stores that has the small amount of products and the main features of this plan is to import and show reviews.
For the higher plan as the Essential plan ($19.90/month) is considered as the best choice for most of users and is designed for stores that has a fair amount of products. More useful as well advance features to attract buyers' attention on the products.
I have seen that my colleague is following your case, please let them know if you need further help.
Best Regards
Anna
Ali Reviews - Product Reviews Support Team
This app is great as well as the support, the quickest I have ever talked to. Wanted to do a revision and Ken did that in minutes.
Petey responded quickly and perfectly solved my problems. I used this app to boost my Shopify store, I will recommend this app to the others.