Ali Reviews: Kudosi Reviews
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Fantastic App with Great Support!
This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!
Hi Just Kidding store,
Thank you for your clear and detailed comments about Kudosi, we love to hear more if you have any feedback to improve the app better.
Kudosi team will try our best to support you use the app efficiently and boost your business.
Have a nice day,
Lee from Kudosi
Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!
Hi there,
Here's Kyle from Kudosi. Thank you so much for your greathearted review
We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Kudosi even more.
Also I highly recommend you to check our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@kudosi.ai
Regards,
Kyle from Kudosi
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing.
Use Loox or something else if you don't want issues.
Hi Eddie,
I'm Lauren from Kudosi
Our app has updated the widget version for serving users better in Customization and Integration to store front.
We are sorry that you do not like the new version and want to keep the old one. As you use the old version, please note that any customization in old version will need to wait for technical support.
Thanks for your usage and feedback to our app, please let us know if you have further questions.
Kind regards,
Lauren from Kudosi
Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!
Hi Deanna,
I'm Lauren from Kudosi
I have sent you emails to follow up and explain about the app charge flow.
On behalf of Kudosi team, we are sorry when you see that the app charge you without awareness. Please check the follow-up mail and we are truly willing to explain this misunderstanding about the charge flow for you.
Thanks and best regards,
Lauren from Kudosi
I love this app. It does the job, easy to use as well. The app team was also very helpful.
Hi there,
This is Brian from Kudosi. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Kudosi. We count ourselves lucky for Kudosi users like you.
Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Kudosi and more useful information on e-commerce market
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@kudosi.ai
Regards,
Brian from Kudosi
Kudosi è un'app fantastica per gestire le recensioni! Mi ha semplificato notevolmente il lavoro, permettendomi di organizzare le recensioni in modo efficiente. In più, l'assistenza clienti è davvero eccezionale: sempre disponibile, veloce e pronta ad aiutarmi a settare l'app nel modo migliore.
Hi there,
This is Oscar from Kudosi. Thank you so much for your experience with Kudosi.
We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive functions, hopefully that it will be useful for your store.
We suggest you checking our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@kudosi.ai
Kind regards,
Oscar from Kudosi
I love how the app works, their support is the best Saiki helped me with everything that I needed
Hi there,
This is Oscar from Kudosi. Thank you so much for your experience with Kudosi.
We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive functions, hopefully that it will be useful for your store.
We suggest you checking our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If there's anything else we can do to help, please let us know via our live chat or email us at support@kudosi.ai
Kind regards,
Oscar from Kudosi
Really great app! Helps reassure clients in their purchases. The customer and technical support is excellent. Fast response and a team that is efficient in getting things done. Thank you very much Katherine!
Hi there,
I'm Thomas from Kudosi. We would like to thank you for such a wonderful review of you about Kudosi.
Your feedback really means a lot to our Kudosi team and we have been trying our best to develop and improve Kudosi to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Kudosi.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@kudosi.ai
Regards,
Thomas from Kudosi
Outstanding app, couldn't be happier. As soon as even the smallest problem arises, you're helped immediately. And not just helped, the problem is solved immediately. Simply great, 5 stars absolutely deserved.
Hi there,
I'm Thomas from Kudosi. We would like to thank you for such a wonderful review of you about Kudosi.
Your feedback really means a lot to our Kudosi team and we have been trying our best to develop and improve Kudosi to serve you and meet your demand.
At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Kudosi.
Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@kudosi.ai
Regards,
Thomas from Kudosi