Ali Reviews: Kudosi Reviews

Ali Reviews: Kudosi Reviews

评论 (14,626)

整体评分
4.9
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
编辑时间:2021年7月19日

The app itself has really great features but the speed of changes in the app is overwhelming: the administrator changed the setting overnight (literally) and now the starter 10 EUR plan has become completely useless! You cannot do anything anymore unless you have a 20 EUR plan... The customer service is however outstanding (therefore 4 star instead of 1), Raymond and Lisa have been very helpful to solve my issue with importing bulk reviews from Oberlo and although it took some time, Raymond was extremely polite and was there until the problem was resolved. Very happy with such pleasant service from an app provider! Thank you

attire picks
美国
1年多 人在使用应用
FireApps已回复 2021年7月19日

Hi Yana,

I'm Patrick from Ali Reviews - Product Reviews Customer Support Team. Please accept my deepest apologies for this inconvenience caused.

First of all, through your case because of the limit of your plan as Starter you cannot edit review, in case you want to do it, please upgrade to higher plan as Essential. With Essential plan, you not only edit your review but also get more useful functions such as Advanced Customization, Personalized Review Displays, especially Dynamic Review of Abandonned Cart which is the most unique function in the market — Reduce Cart Abandonment Rate by showing reviews from products added to shopping cart.

Secondly you are meeting trouble with imported review from Oberlo, my colleague has sent you a follow-up email, please let them know if you need further support.

Looking forward to hearing from you soon.

Best Regards
Patrick
Ali Reviews - Product Reviews Support Team

2021年2月21日

Great app although there are still a couple of features that don't work 100% yet (support are aware and will hopefully resolve soon.) Customer service and support is 100% very fast to respond and very friendly. Fix these last few things and it'll be perfect!

The Home Network Store
英国
大约1年 人在使用应用
FireApps已回复 2021年2月21日

Hi there,

This is Petey from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Ali Reviews users like you.

Regarding to your concerns, we have noted it on the relevant email and forwarded this to our Dev team to check and improve it in the better way.

Along with Ali Reviews, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

As we have checked you are having an active chat with my colleague, please let them know if you need further support.

Regards,
Petey
Ali Reviews - Product Reviews Support Team

2021年9月23日

Reactive team, good apps with a lot of update ! Really like it to make your shops grow up ! Flexible

Vepart
法国
大约1年 人在使用应用
FireApps已回复 2021年9月24日

Hi Jessy,

Here's Roger from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our latest updated version as Ali Reviews.

In addition, to get more information about our newest update, please access on https://alireviews.io/ which might be helpful for your business.

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Roger
Ali Reviews - Product Reviews Support Team

2018年2月18日

And tremendous help for my Shopify store. I'll upgrade once sales roll in. Thanks for the great app.

Digi Dude
美国
大约1年 人在使用应用
2022年6月22日

Great and proactive customer support, but still a bit too expensive for what it does. There are cheaper options.

Solutiverse
加拿大
大约1年 人在使用应用
FireApps已回复 2022年6月27日

Hi there,

I'm Richard. It sounds like you had a good time with Ali Reviews.

Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features such as Carousel Slider Widget, especially Report Widget Performance.

Furthermore we highly recommend you to take time to visit our website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Richard
Ali Reviews - Product Reviews Support Team

编辑时间:2023年2月8日

I had the pleasure of working with Joyce from their customer service and she was polite and helped me solve my problems and my questions to the best of her abilities. Thank you Joyce!

Nice and easy setup with the app, love it. Importing reviews is as easy as 1,2,3.
They support complete integration with DSERs dropshipping.
It comes with an extension that you can use to import directly from Aliexpress.
The biggest downside is that customization is still quite limited, unless you know CSS. They also do not support advanced integrations if you are a developer. (ex. support for AJAX rendering).

plushies.ca
加拿大
大约1年 人在使用应用
FireApps已回复 2023年2月14日

Hi there,

I'm Margaret from Ali Reviews. Thanks for your nice review of Ali Reviews.

Based on your feedback about customization as well as AJAX, we have noted these points and will try to improve it in the better way in the near future.

Additionally, please spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ in relation to the latest news of Ali Reviews and e-commerce useful knowledge

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Margaret
Ali Reviews by OneCommerce

2018年1月2日

Very easy to use and makes your site look like more purchasing traffic goes through

One Stop Bazaar
英国
大约1年 人在使用应用
2019年1月7日

This is the best app in the shopify app store. NO doubt. This will help you import all reviews from aliexpress. I did not give 5 stars because it needs to have an amazon plug in, if possible. If that is not possible then I would rate it 5 stars.

Beauty Sqin
荷兰
大约1年 人在使用应用
2018年9月17日

Great app, really helpful. It's great for the consumer to have great feedback and help the merchant get those sales

Fast-Selections
加拿大
大约1年 人在使用应用
2021年1月7日

I have not used the app long enough to give a solid review but so far the app seems pretty friendly and the customer service has been GREAT. They were responsive and were making sure I had everything I needed. I will update the review as I spend more time using the app and will get a better feel for it.

Boutique Base
美国
大约1年 人在使用应用
FireApps已回复 2021年1月7日

Hi there,

Here's Henry from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Henry
Ali Reviews - Product Reviews Support Team