Ali Reviews: Kudosi Review App

Hi Victoria,

Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused.

In relation to your concerns as following:

1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan

2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review

3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store.

You're having an active chat with my colleague, please let know if you need further support.

Best Regards
Paul
Ali Reviews - Product Reviews Support Team

Hi Farid,

This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app.

In relation to your issues as following:

1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely.

2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely.

Looking forward to hearing from you soon.

Regards,
Harry
Ali Reviews - Product Reviews Support Team

Dear Anna Lysenko,

Here’s Anna from FireApps Customer Service team.

Firstly, we deeply apologize for all inconveniences that you have experienced with having no function to download all reviews to .csv file as well as we have not integrated yet with 3rd partner for Lazy loading reviews to get more score at Google Page speed test.

We highly appreciate your contribution, and will make more effort to develop the app with more useful functions in the future releases, so please keep staying tuned.

Thank you for your understanding, and feel free to reach out to us if you need more support. We’re willing to help you via our live chat, and our email at support@fireapps.io

Best Regards,
Anna

Hi Mason,

This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.

Firstly, we apologize for this inconvenience may have caused to your store.

Currently I can see that you have had a conversation with our agent, Anna, so I am going to inform her about this, and please let her help you with a resolution ASAP.

Regards,
​Ken

Hello Sarthak,

I'm Kate from FireApps Customer Support Team.

First of all, on the behalf of our team here, I am sorry for the inconvenience that caused to you.

We had a unexpected problem with our server on last Thursday, and we tried to fix it as soon as we could. I truly apologize, and promise that we will do our best to avoid this kind of issue happening again.

Besides, this issue was solved on the same day as it happened. Did it still affect your store after that?

Please let me know if the issue still persists, and I am looking forward to hearing from you.

Regards,
Kate

Hi Faris,

This is Oscar and we're deeply sorry for this inconvenience causing to you

First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation

We have seen that one of our colleagues is following your case, he gives you a clear explanation for your case, please kindly check and let him know if you need further support.

Regards,
Oscar
Ali Reviews - Product Reviews Support Team

Hello Chris,

I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you.

Since you are having an active live chat with my colleague, Johnson, please help to continue working there. Also please note that there is a pending request from your side to provide us a Collaborator account for further checking.

Regards,
Kate

Hi there,

Here's John from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.

Since we are updating our app, so some problems might be occurred, however our Dev team is finding the root cause and try to have a resolution for your issue as soon as possible.

My colleague is taking care your case via follow-up email, please let them know if you need further support.

Best Regards
John
Ali Reviews - Product Reviews Support Team