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This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.
Hi Joshua,
This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.
Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.
Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering
Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.
In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.
Thank you for your understanding.
If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
Great reviews app. And customer service is the best, they help you through the whole process and are available 24/7 for support which is really important. Still trying out the app but so far so good
Hi Kimora,
Here's James from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our latest updated version as Ali Reviews.
In addition, to get more information about our newest update, please access on https://alireviews.io/ which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
James
Ali Reviews - Product Reviews Support Team
Lisa was polite and friendly and helped me fix some issues. App is good too and smooth. Some features can be improved further such as sometimes not following my instructions when i ask for Only Text, but they give me Photo Reviews too. Sure they can fix it as its a small issue. Good app overall.
Hi Ageless,
Here's Thekla from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our latest updated version as Ali Reviews.
In addition, to get more information about our newest update, please access on https://alireviews.io/ which might be helpful for your business.
Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io
Regards,
Thekla
Ali Reviews - Product Reviews Support Team
Amazing app. You can easy import reviews from aliexpress !!
good app and good support team! they respond you very fast and solve all your problems, and if not they keep up with you all the time till fix it
Hi there,
This is Hilary from Ali Reviews - Product Reviews Customer Support Team. We are glad that you have had a great experience with our support when using Ali Reviews as the newest version. Thank you for using and trusting us.
Last but not least, we really encourage you to check our website at https://alireviews.io/ for the latest news regarding Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Hilary
Ali Reviews - Product Reviews Support Team
Easy to use interface , great customisation options and theme intergreations. They have a load of new features incoming that are displayed very elegantly and I look forward to using then. Customer service here very helpful and quick to respond, Lisa from the team was very polite and helpful. would definitely recommend !
Hi there,
This is Johnson from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your generous review.
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you.
In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog
If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Johnson
Ali Reviews - Product Reviews Support Team
Awesome app. I really like using them because they have a simple design and they also have amazing customer support.
Hi Brody,
This is Harry from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews. We count ourselves lucky for Ali Reviews users like you.
Further we extremely advise you to check our website at https://alireviews.io/ which has been a great source to know the newest information of Ali Reviews.
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Harry
Ali Reviews - Product Reviews Support Team
They have solved my problem in 5 min. I am very satisfied with the application. Highly recommended. 5 stars
Hi ALEXANDER,
Here's Robert from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.
More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://alireviews.io/
If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io
Regards,
Robert
Ali Reviews - Product Reviews Support Team
Must have app if you dropship from ali, always quick to answer questions or fix technical problems, i'm a happy customer
Hi there,
My name's Seri from Ali Reviews - Product Reviews Customer Support Team. We really appreciate your feedback and comment about your experience when using Ali Reviews and loving our support.
Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips.
If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io
Regards,
Seri
Ali Reviews - Product Reviews Support Team
This app is very nice, the support team is very kind and effective. i very recommend this app. Thank you
Hi there,
Here's Louis from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your greathearted review.
Besides that, to make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.
Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Louis
Ali Reviews - Product Reviews Support Team