Kudosi (formerly Ali Reviews)
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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I downloaded the app to test the free version with a maximum of 5 reviews, but that wasn't possible. Instead, I was unknowingly put into the Essential Plan with 1500 reviews per product. The support team explained to me how to downgrade, but I was immediately charged $19.90 for just 15 minutes. This is a rip-off. Stop scamming people.
Hi there,
I'm Jay from Ali Reviews.
We’re sorry you did not have a good experience with our product.
1. Since you have installed the app before, the trial has expired. That's why the paid plan started automatically after you selected it. Our support team is helping you to solve this payment concern via our support ticket. We look forward to your response to proceed to the next step.
2. After installing the app, we suggest a plan that matches your store data. However, you are free to choose any available plan. We are looking into this flow again to ensure it does not cause confusion to our users.
We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io
Best Regards
Jay
Ali Reviews
garbage product, tricking you to buy the subscription. the product fakes reviews and deliberatly import low quality reviews
Hi there,
I'm Jay from Ali Reviews.
Thank you for taking the time to leave us a review. We’re sorry you did not have a good experience with our product.
1. Our app provides Free plan and Paid plans to support the different needs of our valued users. If you face any problems while using the Free plan, we would like to hear more from you so we can provide further assistance.
2. Ali Reviews does not automatically create reviews; the app helps get reviews from some product suppliers' sources or purchasers and keeps the reviews honest. Our support team can help by giving tips on how to get more quality reviews.
We would love to hear more from you to improve our product and service. Feel free to contact us at any time via our live chat or email us at support@fireapps.io
Best Regards
Jay
Ali Reviews
no me sirve, no filtra las reseñas al idioma español, le doy a la opcion en español pero sigue sin funcionar
Hola,
Aquí está Lynn de Ali Reviews.
Muchas gracias por tus comentarios y sinceramente lamento el problema que tuviste.
En este caso, probablemente estés teniendo problemas para importar la reseña traducida al español. La razón es que esta configuración se aplicará después de importar las reseñas, por lo tanto, necesitamos volver a importar las reseñas para que la reseña pueda estar en español.
Espero que puedas darnos la oportunidad de volver a verificar tu problema más a fondo después de haber reinstalado la aplicación Ali Reviews. Por favor ayúdenme a ir a la aplicación >> buscar "Reseñas de Ali" >> y reinstalarla, luego, podemos verificarlas para explicarlas y resolverlas por usted.
También proporcionamos más detalles sobre cómo utilizar esta función a su correo electrónico
Espero tener cambios que te ayuden más a usar la aplicación sin dificultad.
Espero ansioso por saber de ti.
¡Muchas gracias!
Saludos,
Lynn
Terrible app and support, do not download.
Hi Ellen,
Here's May from Ali Reviews.
On behalf of the team, I sincerely apologize for the inconvenience caused to you.
According to the policy, the app does not allow editing reviews. Our support agent tried to explain and provide a workaround solution to solve your concern. However, I understand that you might be confused.
One of my teammates is contacting you via live chat to offer more assistance. We are looking forward to hearing from you
If you have any further questions, please feel free to contact us via our live chat or email us at support@fireapps.io
Regards,
May
Ali Reviews by OneCommerce
One of the worst companies and apps we have ever dealt with! After the initial 7 days free trial, we were placed on a plan costing $19.90/month where you can collect 1500 reviews per product (they claim we selected it, which is not true). We are a small company selling specialist garments that few people want to leave reviews for, so we have collected a total of 10 reviews in the 7 months we used Ali Reviews. When we realised that they had a cheaper option costing just $9.90/month, we asked why we were on the more expensive plan and asked them to refund the extra $10/month (a total of $70). They plainly refused to do so and gave a lot of excuses instead of being understanding and offering some good customer support.
Their app also do NOT have an button for exporting your own reviews, like all other similar apps have. We had to contact them and ask if we could please download our own data collected on our own website by our own customers. They asked why we wanted to download this data, and then told us the request had to be forwarded to their technical departement and that it would take some time to complete! I'm not even sure this practice is allowed!
Will never use this app or company again or recommend them to anyone.
Hi Ellen,
I'm Alex from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the issue that there's no button to export the review, so I highly appreciate your empathy on this situation because of the privacy review policy, we're considering to show the button so that users can do it by themselves. For your case, we still support you to export review in the short time
- We have seen that one of our colleagues is taking care your case, she gave you a clear explanation, please kindly check your email and let her know if you need further support
Looking forward to hearing from you soonest
Best Regards
Alex
Ali Reviews by OneCommerce
no se puede modificar ni pais de la reseña ni fecha, ni transcribir por mala traduccion y encima vale 20$ al mes, un barbaridad
Hi Roger and BareMotion Barefoot team,
Here's Thomas from Kudosi support team.
Thank you for your feedback to our app and really appreciate your comment so we could improve the app better.
Regarding the issue related to review country and date, we would like to share you more information and already sent to your email, I hope you can check it and give us a response and let me know if there's anything you're not clear, we're willing to support,
We hope you will understand.
I am looking forward to hearing from you.
Regards,
Thomas
I found this app to be not very user-friendly and expensive compared to other developers. Even when trying to test basic features, the app requires payment for an upgrade, which I believe is unnecessary. In my opinion, they should provide basic features for free for testing purposes. The constant request for upgrades whenever you try to use a feature is frustrating and terrible. I would recommend using other apps like Avada and Judge, as they offer all basic features for free and are very user-friendly. Overall, I do not recommend this app.
Hi Muhammad,
Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app
Regarding to your issue, please be advised that in order to provide customer a quick look on how our app works with full features, we are giving 7-day trial for all paid plans when you first install our app
Also you will not be charged within the trial, the charge only starts after trial ends. All information about charge date/ charge amount will be listed on Shopify charge approval page
We have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support
Best Regards,
Carrick
Ali Reviews by OneCommerce
Donot buy this stupid app. The 24/7 help is hit and miss and their new app upgrade is so glitchy. I paused my subscription only for a few weeks and had to customise all teh settings from scratch. This app definitely slows the load speed as well more than others.
Hi Shahid,
I'm Tommy from Ali Reviews and we personally apologize for this unexpected experience with our app
- Pause the app will not affect your current app setting, its data is still kept as it should be when you re-activate the app
- For the loading speed, generally the more third parties you install, the lower speed your page is, so when you installed our app which also needs code inserting on your theme to work , so it's inevitable to make your page speed lower. Here, we follow Shopify's regulations on store page speed to minimize the impact on users' store. However, to operate an app, it will somewhat affect the speed but not significantly
- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Tommy
Ali Reviews by OneCommerce
The app does not work well and it is useless
Hi Wei,
I'm Louis from Ali Reviews and we personally apologize for this unexpected experience with our app
- Based on your feedback, we seem not to catch your issue clearly, please explain it more details for better understanding
- We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support
Looking forward to hearing from you soonest
Best Regards
Louis
Ali Reviews by OneCommerce
Now I clearly asked your colleague BEFORE starting my 7 days trial whether I would be able to add video reviews to my amazon and aliexpress reviews and he said yes, and told me this was only available on premium and above. And I gladly decided to start my trial. After 5 minutes, It was clear that Harry signified wrong information and i CANNOT add video reviews manually or automatically with my amazon and aliexpress reviews. So thanks to Harry, I started a 7 days trial which I did not have to do. I have completely wasted this trial thanks to your customer service. Now when I actually want to try out the app again, I wouldn't be able to do my 7 days trial. Thanks Harry.
Hi Janet,
I'm Peter from Ali Reviews and we personally apologize for this unexpected experience with our app
- For the support from my agent as Harry, we will recheck their work carefully and have a proper training for them in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, so we highly appreciate your empathy on this situation
- For your concern, we have not yet supported to upload/add video reviews for Amazon or Ali Reviews reviews. However, we're supporting to upload video review for written review when customers submit their reviews.
- We have seen that one of our colleagues is taking care your case, he gave you a clear explanation on your case, please kindly check your email and let him know if you need further support
Looking forward to hearing from you soonest
Best Regards
Peter
Ali Reviews by OneCommerce