Ali Reviews ‑ Product Reviews , 14,248 条评论
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I am currently using this app but today i have a problem with my images reviews they are not showing up on my store . There are numbers on the right top of the reviews that have images . i do not know how to solve the problem.
Hi Muhammet,
Here's Ken from FireApps Customer Support Team, and thanks so much for your feedback.
We are so sorry for this inconvenience may have caused to your store, and it is sadly to know that we could not help you earlier.
About your reported issue, I would like to inform that it was caused due to a new function we just added recently, Lazy load, in order to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser. Thus, our resolution is that kindly help me clear the old cache, and reload the page (by pressing Ctrl + Shift + R in your keyboard), and everything should work as usual.
Thanks so much for your understanding, and hopefully you will continue enjoying our app.
Best Regards,
Ken
Worked really well for about 2 weeks. Now i can't get any reviews and no matter what link or parameters i put in it just says "oops nobody is home, there are no reviews' even if there are thousands.
Disappointed.
error 404 ????? que ce passe-t-il ?? il faut vite règler ce probleme. nous payons pour cette application
Dear Stephanie,
I am Lynn from Ali Reviews Customer Support team, and firstly I would like to say sorry for the inconvenience caused.
Regarding the 404 issue you got, this is because our servers was experiencing an unexpected outage.
We are now in progress to fix it, and the ETA provided will be around 06:30am, Jun 7, 2019 (GMT).
Everything should be back to normal at that moment, meanwhile I will keep you updated with latest news via your email.
Once again, we deeply apologize for any inconvenience caused.
Best Regards,
Lynn
I added this app thinking it was going to provide real genuine reviews from previous customers who actually purchased this product, however, I later realized this app just generates fake reviews. I regret paying for this app because if I wanted fake reviews I could have just created them on my own for free. Not sure if it states that it generates unauthentic reviews in its description, but that is what you'll get by using this.
Hello Patrick,
This is Lynn from FireApps Customer Support team, and thanks for your feedback.
Actually the main function of our app is to import real reviews from AliExpress to your store.
Therefore, imported reviews will be the same as in AliExpress which are REAL reviews from real buyers, and they are NOT auto-generated reviews.
May I know what trouble you had met which caused you think that our app was generating fake reviews?
I will be more than happy to assist you then.
Look forward to hearing from you.
Have a great day.
Regards,
Lynn
How can i delete under the "write a review" button the "powered by Ali Reviews" ? I want to dropship, but it is impossible if i tell my costumers where i buy the product from.
Hi there,
I am Myra from FireApps Customer Support team, and I am so sorry to hear the problem happened on your store.
If you want to remove "Powered by Ali Reviews", you have to upgrade to Pro or Unlimited plan.
Beside that, I see that your problem was fixed already when you had upgraded to Pro plan.
I hope you are happy and enjoy our app.
Thanks for choosing our app, and please do not hesitate to contact us if you have more queries via our live chat, or our email at support@fireapps.io
Regards,
Myra.
IDK if it's me who's using the app wrong, but I configured everything yet it's not displaying any reviews on my product pages.
work well for first 2 days after that its no showing the reviews.
I've generated reviews for on of my products, now I can't edit it. It just doesn't whatever changes I make. I want to used this app, I wish it was functioning properly. Unfortunately I'll have to uninstall it, in order no to get charged
What happens with the platform!!!!!?????????????
I took 13 hours to remove the photos of the reviews that I did not want in my items, if you had the possibility to allow us to select all the photos together of the reviews of an item 13 working hours would have been summarized in 5 - 10 minutes.
The possibility of allowing us to import the reviews of our suppliers is excellent, a great idea, but the panel of tools needs to be more efficient for us.
Hi Antonio,
Here is Myra from Customer Support Team.
Firstly, we are truly sorry to hear that you were unsatisfied with our app.
I did check your issue about removing picture on review, and I would like to inform you that you can do it by simply uncheck “Review picture” option in Themes setting.
Please give it a try, and I am looking forward to hearing from you.
Have a great day.
Regards,
Myra
It doesnt let you remove the "powered by ali reviews" that makes it look fake as hell. also doesnt let you ad many reviews only 4 or 5