Ali Reviews: AI Product Review
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (1,518)
优化
-
按评分
Fantastic App with Great Support!
This app makes it super easy to find honest, helpful reviews. The interface is clean and intuitive, and I love how quickly I can get the info I need. Plus, the support team is fast and efficient — they solved my issue in minutes. Highly recommend!
Hi Just Kidding store,
Thank you for your clear and detailed comments about Kudosi, we love to hear more if you have any feedback to improve the app better.
Kudosi team will try our best to support you use the app efficiently and boost your business.
Have a nice day,
Lee from Kudosi
Works Perfectly for Bulk Review Import
Kudosi made it super easy to import real, photo-based reviews to my store. It saved me hours and made my products look way more trustworthy. Great app for anyone with lots of items!
Hi COZYGLOBAL CONCEPT,
Thank you for commenting on the app. In case that you need more support to understand the app further, don't hesitate to contact our support team.
We do support merchant import reviews from variety of e-commerce platforms. You can ask our team for further guidance.
Have a nice day,
Lauren from Kudosi
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello,
Here's Lauren from Kudosi Senior Support Team.
First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.
We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.
From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.
Or you can grant us a Collaborator Account to check and fix this issue for you.
We hope to have your response so we could further support you.
Kind regards,
Lauren from Kudosi
I ran into some issues with the Kudosi app as my reviews weren’t posting properly and the system kept throwing errors. The chatbot wasn't much help at first, BUT I was pleasantly surprised by how quickly I was connected to a real support agent. Harwin from the support team was super responsive and resolved the issue from their backend efficiently. Great service recovery and solid support when it matters most!
Hi Grit Force Kits,
Thank you for your clear and detailed comment on the app.
We know that the app is still having many points that need to be improved such as system and the AI BOT chat. We will try our best to develop it at our best.
Kindly let us know if you have further questions.
Have a nice day,
Lauren from Kudosi
"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.
Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.
The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.
They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.
The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.
If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.
Dear Lucas,
Here's Lauren from Kudosi
We're truly sorry to hear about the difficulties you've experienced and we sincerely apologize for any inconvenience our app may have caused to your store. We understand how any disruptions to your business can lead to significant frustration and potential loss, and we empathize with the impact this may have had.
Our goal is always to support our merchants and ensure a seamless experience, so it’s disheartening to learn that we’ve fallen short in your case. Unfortunately, since we were not granted access to your store, our support team was unable to properly investigate or identify the specific issue.
Without being able to review the error firsthand, we are currently unable to process a refund or provide a resolution with confidence. We would truly appreciate the opportunity to work with you directly and resolve this matter if access can be restored.
Your feedback is extremely valuable to us, and we are committed to improving both our app and support. Please consider reaching out again so we can assist further. We hope to turn this experience around and regain your trust.
Warm regards,
Lauren from Kudosi
Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!
Hi there,
Here's Kyle from Kudosi. Thank you so much for your greathearted review
We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Kudosi even more.
Also I highly recommend you to check our website for the latest news regarding to Kudosi and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/
If you have any further questions, please feel free to contact us via our live chat, or email us at support@kudosi.ai
Regards,
Kyle from Kudosi
I sought the support of the team to set up the app and was assisted by Harwin. I find the app really helpful in importing reviews automatically from aliexpress with just a few clicks. The only downside is the price. Other than that I have no other concerns. I would really recommend the app. ShelloCB.
Hi Shello's Creative Boutique,
Thank you for your detailed comment on Kudosi.
We know that the price might prevent merchant to experience the app. We do have 7-14 trial days for providing merchant a period to see how's the app works with paid plan.
If you find the Free plan is suitable to your store, please enjoy it and ask us anything you need.
Have a nice day,
Lauren from Kudosi
Awful app. It's constantly glitching, it stopped working for me for a while and their support was AWFUL. They basically scammed me. I paid for nothing.
Use Loox or something else if you don't want issues.
Hi Eddie,
I'm Lauren from Kudosi
Our app has updated the widget version for serving users better in Customization and Integration to store front.
We are sorry that you do not like the new version and want to keep the old one. As you use the old version, please note that any customization in old version will need to wait for technical support.
Thanks for your usage and feedback to our app, please let us know if you have further questions.
Kind regards,
Lauren from Kudosi
Had some issues that I couldn't figure out despite few suggestions via chat from Kudosi support. Then they had offered to help via Chrome Remote Access, which worked out great. It took some time, but was very helpful
I love this app. It does the job, easy to use as well. The app team was also very helpful.
Hi there,
This is Brian from Kudosi. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Kudosi. We count ourselves lucky for Kudosi users like you.
Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Kudosi and more useful information on e-commerce market
If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@kudosi.ai
Regards,
Brian from Kudosi