Ali Reviews: AI Product Review
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I’ve been using the AliReview app for a while now, and I am thoroughly impressed with the customer service. The team is always quick to respond, and the assistance they provide is incredibly helpful and efficient. A special shoutout to Lauren—her support was outstanding! She was prompt, clear, and provided solutions that truly made a difference for my store. I’m grateful for the excellent service and highly recommend AliReview to others!
Hi IMARKU store owner,
Kudosi team greatly appreciate your comment for the app as well as support service.
We know that the app still has many aspects to be improved. Any feedback from users are valuable so don't hesitate to provide us.
We will try our best to be with you in the development of your store's business.
Kind regards,
Lee from Kudosi
The response time was quick and my issue was resolved
Dear The Bull & The Bee,
Ali Reviews truly appreciate your comment to the app and customer service.
It will be greater if you could provide more feedback about app features to help us improve better. We thrive to be with your business in the long term.
Kind regards,
Lauren from Ali Reviews
Your app was not displaying correctly on my website. I asked you to fix it, and to do so, you requested permissions and disabled the COD (Cash on Delivery) purchase button. The problem is that you didn’t inform me about this, and by the time I realized it, hours had gone by without any sales. That means we were wasting money on ads driving traffic to a website with no purchase option. I’ve lost quite a lot of money because of this. The app itself is good, but giving your technicians access to the site has turned out to be risky
Hi Maximiliano Bello,
Here's Lauren from Kudosi Senior Support Team.
First of all, we are really sorry for the inconveniences that your store had when the Cash on Delivery section has not been displaying.
We understand that you might think it is due to our app's Review Box when this section is under Review Box. However, we only re-synchronized the app widget and review data to make the review load and display properly. We did not take any action on Cash on Delivery section.
From our team, we diagnosed the Cash on Delivery section might be hidden accidentally by anyone or it has been conflicted by the theme code.
You can go to Admin Settings > General > scroll down to the end and access Store activity log to check the action on the theme and Cash on Delivery section.
Or you can grant us a Collaborator Account to check and fix this issue for you.
We hope to have your response so we could further support you.
Kind regards,
Lauren from Kudosi
Updated – November 2025
After months of using AliReviews and sending thousands of orders, we haven’t received a single review from the automated email requests.
We dug into the issue and found that the sender email AliReviews uses isn’t valid or authenticated. There’s also no way to verify it with SPF, DKIM, or DMARC, which means the emails never make it to customer inboxes. They simply get filtered out as spam.
There’s no delivery or bounce reporting either, so you can’t even tell if the emails are going out at all. Support acknowledged the issue but wasn’t able to offer any fix or option to authenticate the sender.
At this point, the only part of the app that works reliably is importing reviews, and even that takes extra steps and workarounds. For a paid app, this is a major letdown.
We’ve turned off the email requests completely and are moving to another platform that actually delivers emails and provides real reporting.
In short, not one email ever reached a customer inbox, and support couldn’t solve it. The review import feature is the only thing that functions as expected.
August 1, 2025: (4 Star)
AliReviews offers solid features and has worked well for our needs so far. We were able to resolve most issues on our own, and overall, the app performs as expected. We’ll continue to monitor its performance moving forward.
Hi Kawaii Stop store,
We apologize for the inconveniences you got when using Kudosi (Ali Reviews)
About the "Bulk import review" button on DSers, I see that our team have asked you Collaborator Account or Google Remote with the technical team to check the issue. Could you please allow us once to check it.
Because on our side, we can see the button on our test store.
We have the Bulk import with AI from AliExpress for 50 products at once, have you tried it. Please let us know if you want to get more support on this feature.
Additionally, I have explained more features in our live chat and it was also sent to your mail.
Please have a check and let us know if you have further questions.
Kind regards,
Lauren from Kudosi
They delete the live chat, so if we have a problem, we cant contact them, horrible service
Hi José,
Here's Lauren from Ali Reviews
I'm sorry that the live chat disappear so you cannot contact us when you had issue. We understand how frustrating it can be when you're unable to reach support, and we sincerely apologize for any inconvenience this may have caused.
To understand the issue better, we have looked into this on our end. Here is what we found:
1. Our team tested the live chat performance and confirmed that it is stable for all users. We also used a VPN to change our location to Peru and were still able to see the live chat properly. https://prnt.sc/HEir5xpdyQKB
2. We also confirmed that we are still receiving messages from other users. During the time you tried to contact us on October 17th, we had 84 ongoing conversations on live chat. https://prnt.sc/z6jy42CYf0v8
When checking, we found that the live chat might be not displayed when the browser is fully stored caches or when a network is private. Here are few ways to make it display again in-app:
* Please try to clear your browser's caches.
* Check if there are any IP blocks or firewalls on your end that might be interfering.
* You could also try using a VPN plugin like 1.1.1.1 https://one.one.one.one/. We have a short video showing how a VPN can help resolve a missing live chat: https://www.awesomescreenshot.com/video/45382947
We understand that you have just re-installed the app. If you try the steps above and still cannot see the live chat button, please feel free to contact us directly at this email address: support@alireviews.i* or I can setup a live call to help you re-setup the app.
We look forward to hearing from you soon.
Thanks and best regards,
Lauren from Ali Reviews
Very good service. Always helps with custom builds if they are able to :) very happy and will always use this app.
Hi Navis AB,
Ali Reviews team truly appreciate your comment for the app and support service.
We will try our best to deliver the app's best features to all valued users.
If you provide more feedback about features of the app, we will have more information and insights to improve the app better.
Have a nice day,
Lauren from Ali Reviews
The service is very good. Every time I have a problem, I submit it immediately and they solve it immediately. The after-sales service is perfect and the problem is solved in a timely manner.
Lauren is nice friend Always kind
Hi EDCMALL,
Ali Reviews truly appreciate your comment for the app. We thrive to be with merchants' growth in the long-term period.
If you think we need to improve at any aspects, please give more detailed feedback.
Have a nice day,
Lauren from Ali Reviews
Quick customer service when I ran into a small issue. Easy to work with.
Dear Lost Hat Co. store,
Kudosi (Ali Reviews) truly appreciate your comment to the app and customer service.
It will be greater if you could provide more feedback to help us improve better. We thrive to be with your business in the long term.
Kind regards,
Lauren from Kudosi
Thank Andrea very much for your patience, who helped me solve the problem in time.
Hi ANYCUBIC-CA,
Ali Reviews team truly appreciate your comment for the app.
We will try our best to deliver the app's best features to all valued users.
If you provide more feedback about features of the app, we will have more information and insights to improve the app better.
Have a nice day,
Lauren from Ali Reviews
Andrea from Ali Reviews has been amazing she help me with review not showing up and was able to syncing the data to show it correctly.
Hi Moktan Sabai,
AliReviews team truly thank you for your great review to the app.
However, it would be better if you left few experiences that you had when using the app.
These comment might be positive and negative aspects, it's all value to our develop team. We can take your comments to improve and build the app day by day.
Thanks and best regards,
Lauren from Ali Reviews