Ali Reviews: Kudosi Reviews
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評價 (14,658)
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Very disappointing experience. Support is extremely bad. I wanted to check this app for a month or so. The day I was billed, I went for canceling my subscription and it deleted all my reviews. Also, my next month full access was gone for which I was billed for. To make it worse, the support team told me that this how it is.
Moreover, technical support is so bad that when I told them if I can get my reviews back then they accidentally added a button and put two reviews bars on my all product pages.
Hi there,
This is Ken from FireApps Customer Support team, and thanks for your feedback.
I well understood your issue, and am so sorry for this situation which happened to your store, for making this clearer.
At the moment, when you have cancelled our subscription, obviously all the reviews with previous Paid plan will be gone.
For more information, please refer to this article:
https://help.fireapps.io/en/articles/2001344-can-i-upgrade-or-downgrade-my-plan
Besides, for the next month full access, we are not allowed you to login into our app with the Paid plan since it has been downgraded already. If you would like to use all of your next month full access, please kindly help me to upgrade without any extra charge for this action, and continuously using our app, and don't forget to downgrade to Free plan again before the date of the next billing cycle charge.
Also, please help me to check the following article to know more about what happened when you downgrade and upgrade our Paid plan (uninstall/reinstall)
https://help.fireapps.io/en/articles/2979724-what-happened-when-you-uninstall-and-re-install-our-ali-reviews-apps
Thank you for your understanding, and in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Ken
They changed the policy without notice the users and charged me. This app was free when I installed it. Also the app has a lot of bugs and doesn't fit show well in my theme.
Not recommend.
Shitty app! doesn't load all my products and support is not receptive.
Nothing is good with this app, no good import , no good translation, price exorbitant use ryviu is more usefull
This is by far the absolute worst app on shopify. The translations to english are terrible, completely mixes up all the words and review ends up making no sense. When you go back and edit the review, you hit save but it still does not save! It reverts back to the original on its own for no reason and you cannot save any edits. You also cannot change the font of the text, so it looks different than the font in the rest of your site. The worst part is not being able to make changes to a single review, so if most of your ali reviews are from Japan and you're trying to sell products in english, this app is completely USELESS.
Absolute garbage, I hope you make several changes to this app and maybe eventually I will re-install it. For now, I am wiping it off my app list.
Good at beginning but today I don't understand why the images doesn't load! Bad!! Fix the problem fast or I'll stop use your app and I think that I will not be alone! VERY SLOW! BAD!
USE OTHER APP! I UNISTALL THE APP!
The app does not work well and it is useless
Hi Wei,
I'm Louis from Ali Reviews and we personally apologize for this unexpected experience with our app
- Based on your feedback, we seem not to catch your issue clearly, please explain it more details for better understanding
- We have seen that one of our colleagues is reaching out you, but unsuccessful, please kindly check your email and let her know if you need further support
Looking forward to hearing from you soonest
Best Regards
Louis
Ali Reviews by OneCommerce
This app absolutely doesnt work !! and they dont wanna give me money back !!! !!!!!!!!!!!!!!!!!!!!!!!
Hi there,
Here's Petey from FireApps Customer Support team.
First of all, please accept our sincere apologies for the inconvenience you may have experienced.
Secondly, I can see that we followed up to help you to integrate the code into your theme since 19 days ago, but there was no feedback at all from you for more than 5 days already.
I believe the problem with review box and rating star still persist on you store. Hence, in order to fix this problem, please kindly share us a staff account. then we can help you ASAP.
Besides, we also sent you a separate email to keep following up with priority, and support you better.
Last but not least, in case you have any queries later, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Look forward to hearing your reply.
Best Regards,
Petey
downloaded one day, next day there was an error uploading reviews. When I deleted the app, the review option still showed at bottom of description page. I Still dont know what to do. I contacted support but still waiting on a response. I wouldnt DL this
Used this app for awhile....getting a 404 error now, can't use it. Please fix this or I will be forced to use a different app.
Hello Jacob,
Here is Myra from Ali Reviews Customer Support Team.
Firstly, we are truly sorry to hear that you were unsatisfied since you couldn’t be logged in to our app. The behind reason was due to the maintenance of our servers recently in order to improve our back-end.
Besides, I would like to inform that our Ali Reviews app will be back to normal around 06:30am, Jun 7, 2019 (GMT), and please note that it will not affect to reviews which you have had on your page.
Last but not least, once behalf of Ali Reviews team, I do apologize for what happened, and please feel free to contact our support team if any queries later.
Regards,
Myra