Ali Reviews: Kudosi Reviews
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
評價 (14,658)
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ja desinstalei, mas não some? como faço para tirar os reviews da minha pagina ? Me ajudem por favor
Stupid app, doesn't let me transfer my membership. I paid for the membership, but you don't let me transfer. Then scam my money. I don't recommend this app. They scam me. Now my money is gone. I ask customer service but they no help me. They say im stupid. Make all my customer gone.
Hello Arron,
Here's Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
First of all, "one app account is used for one Shopify store" is a Shopify Policy, so even we really want to help you, but it is impossible to transfer the subscription, not only for us but also other apps.
Secondly, if you are using our app in another store, we can consider to offer a special discount to that store as our apology, so please help to reply to my email for further discussion.
Look forward to hearing from you soon.
Regards,
Kate
I don't recommend using this app. Google PageSpeed insight before 77. After installing AliReview 32!!!!! It slows your landing page down and my bounce rate was at 90%!!!
Hi Dennis,
This is Lynn from FireApps Customer Support team, and thanks for your feedback.
Firstly, I do sincerely sorry for the trouble you met with our app.
Besides, as I can see from our internal system, we have never received a request from you, so if you do not mind, please help to re-install our app, and give us a chance to troubleshoot this loading issue for you.
Look forward to hearing from you, and if you have any other concern, please feel free to contact us via our live chat, or email at support@fireapps.io
Regards,
Lynn
I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE I DON'T LIKE
Bad application with a very poor customer support service. The only support they do is ask you to upgrade your plan so they can make more money
Hi Nader,
This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
As we inform you via live chat, according to our policy, at the moment we do not have any solution to add more products which can import reviews for your store, since you have already reached your plan limitation.
More details can be found from this article: https://help.fireapps.io/en/articles/3573080-how-does-data-limitation-work
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io.
Regards,
Lynn
Beware of this app when you plan to import your reviews from another app 1. This app is not storing the images that you import from your previous app even you have paid for the subscription, It relies on the link on your previous app to show the images, so when you uninstall your previous app and it deletes your data, the images in ali reviews will be broken. 2. I had this broken images issue a few days ago and until now, their support still could not fix this issue. 3. I think I have to ask a compensation since they cause me a losing datas of my reviews
Hi Stephanus,
Here's Kane from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience causing to your store.
Regarding to your concern, you've exported the review from the review app fera.ai but when you've uninstalled that app, all exported images are not working properly so it can't show in our app, this is the limit from our app, now you should find the relevant images from your store and replace image links. We have noted this point and will improve it in the next releases.
As a sincere apology, we already refunded the latest charge for you, also we have offered other benefits to remedy for this situation. My colleague has sent you follow-up emails, please let them know if you need further support.
Looking forward to hearing from you soon.
Regards,
Kane
Ali Reviews - Product Reviews Support Team
too many bugs does not work properly.
Terrible, doesn't work. Refused to refund, after I used it for less than a hour, and found that it wasn't working. ALL of my items say that there are no reviews.
Contacted them about the refund, and they claimed this wasn't "part of their support."
BTW, their main site has a refund guarantee policy!
I am guessing a large chunk of the reviews here are either bots or bought reviews considering how their app doesn't work, their customer service is garbage, and they refuse to refund after scamming people!
They also seem to be sending bot traffics, messing up my analytics.
http://help.fireapps.io/article/29-fireapps-payment-policies
This app is awful. Super glitchy. Cant upload images properly. It shows old unedited reviews after editing them. Customer Support is garbage. Just a really crap review app.
Hi Scott,
This is Tony from FireApps Customer Support team, and thanks for your feedback.
As I can see, Kate is working on a live chat with you, and seems like issue with uploading image has been resolved.
Also please feel free to discuss with Kate if any further concerns.
Have a great day.
Regards,
Tony
i can't see anything in my store
i follow all steps without result
how i can refund ?