評價 (14,349)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年12月2日

I just bought the app so I haven't tested it yet. I wish it offered more customization like with fonts, branding preferences, exporting reviews, etc. I'll see how it works for my shop before I can say more. The customer service was EXCELLENT!

Fairtrade Gifts from Palestine | Handmade Palestine
美國
使用應用程式 大約1年
FireApps 已回覆 2021年12月6日

Hi Morgan,

This is Alexander from Ali Reviews - Product Reviews Customer Support Team. We are glad that you have had a great experience with our support when using Ali Reviews. Thank you for using and trusting us.

As you said that "I wish it offered more customization like with fonts, branding preferences, exporting reviews, etc", glad to inform that our app can help you do them all. I have seen that my colleague has sent you follow-up emails, please let them know if you need further support.

Last but not least, we really encourage you to check our website at https://fireapps.io/blog for the latest news regarding Ali Reviews.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Alexander
Ali Reviews - Product Reviews Support Team

編輯時間:2024年4月28日

Customer support was fast and helpful, I got an immediate and helpful response from Comei. she was great to work with. some frustrations with navigating the app, but they were helpful.

Aphrodela
加拿大
使用應用程式 10個月
FireApps 已回覆 2023年9月12日

Hi there,

My name's Charles from Ali Reviews. We really appreciate your feedback and comment about your experience when using Ali Review.

Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Charles
Ali Reviews by OneCommerce

2023年10月18日

The support is top notch.

Genevieve Jack Books
美國
使用應用程式 5個月
FireApps 已回覆 2023年10月24日

Hi Genevieve,

I'm Thomas from Ali Reviews. We would like to thank you for such a wonderful review of you about Ali Reviews.

Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our OneCommerce website at https://onecommerce.io/blog/ for the latest news of Ali Reviews.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Thomas
Ali Reviews by OneCommerce

2023年12月17日

the customer service team is on another level, helpful, fast response, and easy to guide through problems

Wonder Top Store
以色列
使用應用程式 6天
FireApps 已回覆 2023年12月20日

Hi Mohamed,

I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews.

Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.

Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Richard
Ali Reviews by OneCommerce

2022年4月6日

Uso o aplicativo. É muito bom o completo e qualquer problema o suporte por chat é rápido em responder. Uma pena o menu ser em inglês. Mas tranquilo se traduzir com o tradutor do chrome.

TrilhaMundi
巴西
使用應用程式 大約1年
FireApps 已回覆 2022年4月7日

Hi Diego,

Here's Robert. Thanks for your great review and your feedback about our app with the newest version of Ali Reviews, it would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Ali Reviews - Product Reviews Support Team

2021年7月19日

I tried some review apps and this is my favorite one. You can easily customize the widget and it looks beautiful. The customer service is really good; they will help you for anything. You can get this app for a good price. It's worth it!

Naska
加拿大
使用應用程式 大約1年
FireApps 已回覆 2021年7月20日

Hi Alexandre,

I'm Joyce from Ali Reviews - Product Reviews Customer Support Team. Thanks for your positive review of The New Ali Reviews.

To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.

Additionally, please spend your precious time to visit our website at https://alireviews.io/ in relation to the latest news of Ali Reviews.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
Joyce
Ali Reviews - Product Reviews Support Team

2019年11月25日

Amazing time saver app with great customer service! Thank you so much, Jennifer!

Paris5PM
美國
使用應用程式 大約1年
2023年6月27日

Very good customer service by Jolian, I recommend it, very fast and efficient. In just 10 minutes, they solved my problem. I am very grateful

Happy Shopper
美國
使用應用程式 12個月
FireApps 已回覆 2023年6月29日

Hi Lenny,

This is Alexander from Ali Reviews. We are glad that you have had a great experience with our support when using Ali Reviews. Thank you for using and trusting us.

Last but not least, we really encourage you to check our OneCommerce website at https://onecommerce.io/blog/ for the latest news regarding Ali Reviews.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Alexander
Ali Reviews by OneCommerce

2022年8月9日

Very thoughtful and timely service, the speed of dealing with problems is very fast, and the problem of product reviews in my store has been perfectly solved.

Dolinhomes
香港特別行政區
使用應用程式 大約1年
FireApps 已回覆 2022年8月15日

Hi there,

I'm Richard. It sounds like you had a good time with Ali Reviews.

Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features such as Carousel Slider Widget, especially Report Widget Performance.

Furthermore we highly recommend you to take time to visit our website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Richard
Ali Reviews - Product Reviews Support Team

2020年7月13日

I'd installed alireviews on my store some time ago, but reviews kept disappearing from my store without explanation.

When I asked for help I just received a generic response which did not solve my problem. Lisa also took me through a roller coaster of BS back and forth for 6 days without offering any help. Worst support ever.

SleekZPro
美國
使用應用程式 大約1年
FireApps 已回覆 2020年7月14日

Hello Simon,

I'm Kate from FireApps Customer Support Team, and I truly apologize for the inconvenience has caused to you.

I noticed that you only contacted our support team regarding issue on Alexan Home store, so not sure if you have had any other issue on this store, SleekZPro?

On the behalf of support team, I am sorry for the misunderstanding of agent assisted you, but it surely does not reflect our app quality and support team correspondingly. Therefore, could you please consider to re-install our app, and give me another chance to support you?

I am looking forward to hearing from you.

Regards,
Kate