Ali Reviews: Kudosi Reviews

Hi Zabihulla,

Here's Erica from Ali Reviews and we're truly sorry for this unexpected experience with our app

Regarding to your issue, we seem not to catch your point clearly, please explain it more details for better understanding so that we can help you further by giving clear explanation along with the relevant solutions

Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support

Best Regards,
Erica
Ali Reviews by OneCommerce

Dear Alexander,

Here's Muffin from FireApps Customer Support team.

First of all, I'm deeply apology for the inconvenience may have caused to your experience.

Besides, as I can see, my teammate, Jennifer, worked with you on this issue. After checking carefully, our app - Ali Reviews - unfortunately had conflict with 3rd party app, Shogun. Therefore, our rating stars was not able to work well on it, and I am going to ask our Development team to take a look on it.

Meanwhile, could you please contact your Third party, and ask for their support? In case they need any assistance from our Development team, please let me know.

Thanks for your understanding, and look forward to hearing your reply.

Warm regards,
Muffin

Dear Gallen,

Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently.

I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint.

The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).

We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers.

If you have any questions, or any problems regarding our app, please feel free to contact us directly at support@fireapps.io, and we are always happy to assist.

Really appreciate your understanding and forgiveness!

Best regards,
Anna

Hello Togar,

I am Myra from Ali Reviews Customer Support team, and I am very sorry for the inconvenience you experienced.

In order to fix your issue, please help to create a staff account, send to our mailbox (support@fireapps.io) which will give us enough permissions to check your problem deeper.

Below is the link that will help you to know how to create staff account in case you need it:
https://help.fireapps.io/welcome-to-fireapps/faqs/how-to-create-a-staff-account

Look forward to hearing your reply.

Regards,
Myra.

Hi GUSTAVO,

Here's Erik and we sincerely apologize for this inconvenience causing to your experience.

In relation to your concern, for making it clear the setting as hiding flag as well as icon is available on Essential plan and above, so hope you consider to upgrade your plan to use these settings.

Also as you know that Essential plan is considered as the best choice for most of users, because it brings not only the advance settings like this but also more useful functions to attract buyers' attention on the products. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment.

I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support.

Looking forward to hearing from you soon.

Regards,
Erik
Ali Reviews - Product Reviews Support Team

Hi Gabriel,

I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store.

Our live chat has always been there in the bottom right, and this is the first time we heard an issue about it. Since this tool is provided by 3rd party, please let me contact them directly to see which could be a behind reason there. May I know if this problem is still happening after you have logged into Ali Reviews app?

Also one of my colleague, Andy, tried to reach you via your email, and he is waiting for your reply.

Last but not least, our support email is always available 24x7 to you at support@fireapps.io.

Regards,
Raymond

Hello Alexandra,

Here's Kate from FireApps Support Team, and I am sorry for the inconvenience caused to you.

At the moment, the export function is not available. However, I noted to our team about this request to consider it in a future release.

Besides, it would be really helpful if you could share us the reason why you want to export reviews, or please let me know if you need any more support.

Look forward to hearing from you.

Regards,
Kate

Hi Victoria,

Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused.

In relation to your concerns as following:

1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan

2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review

3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store.

You're having an active chat with my colleague, please let know if you need further support.

Best Regards
Paul
Ali Reviews - Product Reviews Support Team