整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 4% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2022年4月10日

Great customer support. We just started with the app and so far they had been really helpful in getting things up and running.

Epona Co. Lifestyle Bean Bags
澳洲
使用應用程式 接近2年
FireApps 已回覆 2022年4月13日

Hi Pip,

This is Oscar. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://fireapps.io/blog to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oscar
Ali Reviews - Product Reviews Support Team

編輯時間:2022年3月7日

Pas mal d'amélioration, efficace, rapide
Je recommande surtout avec leur service client très rapide.

PAKUN
法國
使用應用程式 接近2年
FireApps 已回覆 2021年9月14日

Hi Yann,

Here`s Shanley from Ali Reviews - Product Reviews Customer Support Team, and we are deeply sorry for this inconvenience causing to your store.

Regarding to your concern as my colleague was fixing your case, but he accidentally published your unpublished theme into live theme without your approval. I personally talked directly to him in order to avoid it in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and I highly appreciate your understanding in this situation.

Also we have seen that you're having an active chat with my colleague, so please feel free to let them know if you need further help.

Looking forward to hearing from you soon

Best Regards
Shanley

2020年10月21日

Great App and good customer service . LYNN is always very helpful when I have any questions. Thank you!

Mixed USA
美國
使用應用程式 接近2年
FireApps 已回覆 2020年10月21日

Hi there,

Here's Paul from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Ali Reviews combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Paul
Ali Reviews - Product Reviews Support Team

2023年2月1日

Very fast response, very understandning. Answered all my questions quickly and straight to the point. 10/10

My Store
荷蘭
使用應用程式 22天
FireApps 已回覆 2023年2月2日

Hi there,

My name's Charles from Ali Reviews. We really appreciate your feedback and comment about your experience when using Ali Review.

Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Charles
Ali Reviews by OneCommerce

2020年12月22日

The customer service is very helpful, love it. I will keep using it. Love Love Love Love Love Love Love

Baby Epoch
中國
使用應用程式 接近2年
FireApps 已回覆 2020年12月22日

Hi there,

I'm Dominic from Ali Reviews - Product Reviews Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Ali Reviews. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Ali Reviews, but also other FireApps applications and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Dominic
Ali Reviews - Product Reviews Support Team

2022年11月23日

I installed this app to help import my reviews. One assistant, Dante, helped me with me with my questions in seconds and was very knowledgeable. Furthermore, he even pointed out improvements to me that I didn't even think about! I highly recommend this app to everyone.

sccrible
澳洲
使用應用程式 22天
FireApps 已回覆 2022年11月25日

Hi Jake,

This is Oscar from Ali Reviews. Thank you so much for your experience with Ali Reviews.

We're happy you had a fantastic time with us! With the latest version, we bring more useful as well as exclusive function, hopefully that it will be useful for your store.

Moreover, please spend your time to visit our OneCommerce website at https://onecommerce.io/blog/ to get more useful as well as the latest update information about our app as well as e-commerce market

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oscar
Ali Reviews by OneCommerce

2021年8月16日

I love Ali Reviews. I can easily customize the reviews on my products in bulk. I can do much with it than other review apps out there. Also, I love their customer service - Lisa is very friendly and patient. Thank you! You deserve a perfect rating. Highly recommended review app!

Quinlan Car Care
西班牙
使用應用程式 接近2年
FireApps 已回覆 2021年8月17日

Hi Jordan,

This is Clitus from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your experience with The New Ali Reviews.

We're happy you had a fantastic time with us! With the latest new version, we bring more useful as well as exclusive function that you have never seen in any review app on Shopify store as Compare Review Widget which helps you have a clear comparison within your review widget. By doing so, you will have the best choice for your widget and social proof will be positively affected as well.

Moreover, please spend your time to visit our Ali Review`s website at https://alireviews.io/ to get more useful as well as the latest update information about our app.

If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Clitus
Ali Reviews - Product Reviews Support Team

2022年3月8日

Amazing! Really helpful and easy to use. I am grateful their support is super quick too. I would recommend

Flow Co.
澳洲
使用應用程式 接近2年
FireApps 已回覆 2022年3月10日

Hi Stacy,

I'm Christabel. We would like to thank you for such a wonderful review of you about Ali Reviews.

Your feedback really means a lot to our Ali Reviews team and we have been trying our best to develop and improve Ali Reviews to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our website at https://fireapps.io/blog for the latest news of Ali Reviews.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Christabel
Ali Reviews - Product Reviews Support Team

編輯時間:2023年3月18日

I´ll highly recommend this app for the people!

Great customer service also!

Vavues
瑞典
使用應用程式 22天
FireApps 已回覆 2023年4月18日

Hi Markus,

This is Alexander from Ali Reviews. We are glad that you have had a great experience with our support when using Ali Reviews. Thank you for using and trusting us.

Last but not least, we really encourage you to check our OneCommerce website at https://onecommerce.io/blog/ for the latest news regarding Ali Reviews.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Alexander
Ali Reviews by OneCommerce

編輯時間:2021年11月10日

I logged into Ali Review livechat to find out about importing reviews. Thanks so much Andy for your prompt help!!

JUST BLACK
新加坡
使用應用程式 接近2年
FireApps 已回覆 2021年2月2日

Hi there,

Here's Magnus from Ali Reviews - Product Reviews Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Magnus
Ali Reviews - Product Reviews Support Team