Ali Reviews: Kudosi Reviews

Hi CHUANJIE,

Here's Carrick from Ali Reviews and we're truly sorry for this unexpected experience with our app

As you left us a feedback "too complicated", I seem not to catch your point clearly. However based on your last concern as you want to import review with 4 and 5 star only, please let me make it clear again due to Shopify's review policy, the setting to import only 4 and 5 reviews are not allowed. As a result, please help me import all reviews => go manage review => filter the low rating from 1 to 3 and select them => remove them at once

Also we have seen that one of our colleagues is reaching out you via email, but unsuccessful, please let him know if you need further support

Best Regards,
Carrick
Ali Reviews by OneCommerce

Hi Terry,

This is Ken from FireApps Customer Support team, and thanks for your feedback on Shopify.

Firstly, we apologize for this inconvenience may have caused to your store.

Regarding your issue, it is related to our newly function added recently which would help to improve your customers' experience in your Shopify store. However, there might be some old cache saved on your Chrome browser.

In order to fix this problem, our resolution is please clear cache by pressing Ctrl + Shift + R on your product page.

Besides, I found that you uninstalled our app already, and if possible, please give us another chance for helping you by re-installing our app again, and reply back to this email. I will be more than 100% sure that we will help you to resolve this issue as fast as we can.

Thank you for your understanding, and look forward to hearing your reply.

Regards,
​Ken

Hi Joshua,

This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met.

Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9.

Please refer to this article for more details:
https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering

Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way.

In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan.

Thank you for your understanding.

If you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Regards,
Lynn

Dear Catherine,

Here's Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

As we discussed via our live chat, there was an unexpected problem from server side which caused this issue, and it should be fixed already.

Thank you for your patience and understanding, and if you have any concern, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
​Johnson

Hi there,

Here's Kyle from Ali Reviews - Product Reviews Customer Support Team.

First of all, we take full responsibility and sincerely apologize for what happened to you and your store. As we checked your conversation with our colleague and seen that we have explained clearly about your issue and it has been fixed completely.

Furthermore, for making it clear that the integration issue with Gempage is an unexpected issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews and we are working proactively with them to have a final solution in the next few days.

Last but not least, anytime you want to re-install our Ali Reviews, please feel free to let us know and we will make sure to assist you with everything you need to have a success business.

Best Regards
Kyle
Ali Reviews - Product Reviews Support Team

Hi Jose,

Here's Julia and we're deeply sorry for this inconvenience causing to your experience

1. As we have checked your conversation with the agent and seen that your case was supported normally by the agent, she tried to answer all your queries, maybe her response did not reach your expectation. Please consider to reinstall our app and let us have a chance to support you with the highest priority

2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support

Looking forward to hearing from you soonest

Best Regards
Julia
Ali Reviews - Product Reviews Support Team

Hi there,

Here's David and we are truly sorry for this inconvenience causing to your experience

Regarding to your concern about app charge, we need to check your billing further. Also, for this case we will be flexible to check whether your refund request will be accepted or not, so don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
David
Ali Reviews - Product Reviews Support Team