Ali Reviews ‑ Product Reviews , 14,245 則評價

Hi Rosalind,

Here's Lisa and we sincerely apologize for this inconvenience

For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding on this situation.

As we have checked your conversation with our colleague and seen that we have explained clearly about your issue, please let them know if you need further support

Best Regards
Lisa
Ali Reviews - Product Reviews Support Team

Hi Zhang,

This is Anna from the FireApps Customer Support team, and thanks so much for your feedback for our app.

Your support will be very helpful for us to enhance our app better.

We will try our best to improve the app better, and add more functions to make your life easier.

If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io.

Have a great day.

Regards,
Anna

Dear Sydney,

My name is Petey from FireApps Customer Support team, and thanks for your feedback.

First of all, please be advised that we have calculated, optimized the suitable amounts for each plan along with the sizes of store business. As a result, depending on each stores' real situation, we have to scale our database/server loading to fit with the amount of products/reviews in order to to give you the best performance and experience.

Besides, we do provide higher priority support for higher subscription users.

Also you may want to take a look at our Ali Orders app as an alternative solution for Oberlo: https://apps.shopify.com/ali-orders-by-fireapps

I hope you can understanding the situation, and our effort.

Last by not least, if you have any concern about our app, please don't hesitate to let me know whenever you need.

Best Regards,
Petey -

Hi there,

Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and thanks for your feedback.

We`re happy and have seen that my colleague as Andy helped you resolve your problem. However, please tell us know which anything else make you feel unsatisfied about our app, so we can help your further.

Please feel free to contact us via our 24/7 live chat, or you have any further questions, email us at support@fireapps.io

I am looking forward to hearing from you soon.

Regards,
Raymond
Ali Reviews - Product Reviews Support Team

Hi Julia,

This is Lynn from FireApps Customer Support team, and I really appreciate your feedback to our app.

For your feedback, would you mind to let us support you more on it please?

1.For certain products, the app only imports a couple of reviews, while for others it imports all of the AliExpress (AE) reviews

> With our latest release 5.0 last week, our app now allows to set random quantity per import, OR fixed quantity per import.
Therefore, if you want the number of reviews the same for all your product, you can set them fixed.
Please be noticed that the number of reviews imported also depends on the available number of reviews from AE too.

2. The large number of unusual names the app auto-generates makes some of the reviews look fake
> Basically, our app just imports the name from AE, and will use a third party tool to generate name in case it is NOT available in AE. Also you can do customize this setting to match countries you like.
Meanwhile, we will check with third-party team to see if they can improve it in the future.

3. I submitted a test review through my store, and left the email field blank. When I went into the app to see what would happen, it had auto-generated a fake email address for my review.

Are you mentioning this email right?

Please note that our app does not auto generate any fake email, and we just get the email you wrote from your store.

I also sent you a separate email to follow up better, thus please help me check, and reply back to me at the earliest. I will be more than happy to assist you.

Should you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.

Regards,
Lynn