Ali Reviews ‑ Product Reviews , 14,232 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its streamlined process of collecting and displaying authentic reviews from various platforms. They appreciate its user-friendly interface, quick setup, and customization options that enhance professionalism. The app's ability to differentiate between verified and unverified reviews is praised for boosting transparency and customer trust. Features like automatic review updates, review management tools, and SEO benefits are also appreciated. The customer support team is noted for their responsiveness, efficiency, and proactive approach. The app is seen as an intuitive and effective tool for boosting conversion rates and enhancing customer confidence.
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They got the concept right but the app sucks. Doesn't work at all. Imported the reviews for my products but it took them 5 days to send reviews and the reviews don't even show up on product pages. What a waste of time. Customer support is terrible as well.
I found out it's Not working and Poor Support try to get in touch with them NO replay What so ever
Trash App.. I wanna removed it from my store.. How I get it? Why you try to sell something that's not work very well???
Hi Fernando,
Here's Petey From FireApps Customer Support team. Hope you have a great day.
I'm deeply apology for the inconvenience may have caused to your using experience.
As per basic checks on your store, I can see that you uninstalled our app successfully, and it is completely disappeared on your store now.
Moreover, I could not see any reported issue via our support channel (chat/email).
Would you mind to give us a chance to help you by letting me know the issue happened to your store?
Also please be advised that I also sent you an email to follow up the case with you better.
I'm looking forward to hearing from you.
Best Regard,
Petey
Just like everyone else is talking about no support.
Junk!! In App store say free but you can only import ONE review then you have pay to upgrade. LIE, JOKE!
Extremely poor support. Although I added them as a staff account they did not help to install the actual reviews. I payed for the full account at $14.99 per month for bulk upload but would not upload ONE review.
I didn't like how this app looked on my store and it never showed new products on the list of products you can import reviews for.
I am having issues with the app, cna the support line please get back to me, I've been waiting days for a response
Dear Albert Akinremi,
Please accept our deepest apologies regarding 404 issue you experienced due to our server's unexpected outage.
I am Johnson from Ali Reviews Customer Support team, and it was not our intention to create such an awkward, and embarrassing situation for you.
Currently we are working so hard to bring our servers back to normal at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT).
Lastly, please feel free to let me know of your thoughts and concerns at any time via our email, chat service, or Facebook channel.
Sincerely,
Johnson
This APP is a total disaster! This is ruined whole my site codes and now I am getting a lot of error from the Merchant center and search console because of the snippets which this app added into my theme and my organic traffic has stopped because of this terrible app. The support team, they are the worst I have ever seen. They request collaborator access and write you to let you know that they are working on the issue, but after hours and days they never log in to your account, simply they do nothing, just keep you waiting even if you tell them how urgent is this. they only read your messages but not giving any reply. They are always asking for a review, so here is your review that you deserve! NOT RECOMMENDED
Hi there,
My name's Jade from Ali Reviews - Product Reviews Customer Support Team and we are sincerely apologize for this inconvenience caused to your store.
Regarding to your concern, we realize how urgent your issue is and we also hurry my Dev team into fixing your issue as soon as possible, but we hope you understand for us because we have received a hundred of cases, so it need take time to fix your case. As I have re-checked your case, it`s has been fixed completely, please kindly check it again.
I have seen you are having an active chat as well as follow-up email, please reply to us if you need further help.
Regards,
Jade
Ali Reviews - Product Reviews Support Team
Doesn't work! It won't import real reviews from AliExpress... It just generate ramdom repetitive false reviews! Can you fix it?
Hello Haggar,
I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience caused to you.
Regarding to your concern, Ali Reviews will import reviews randomly from AliExpress.
Also please kindly make sure that you haven't re-imported reviews for the same product. Because if you did, that duplication issue will be occurred.
The solution (if you did) will be, re-importing reviews for that product, and select "Remove all imported reviews" function. As a result, it will be automatically remove the old reviews, and import reviews again for your without being duplicated.
Besides, since you uninstalled our app already, could you please consider to re-install the app, and give us a chance for helping you out?
Please contact us via our live chat, or email us at support@fireapps.io at any time, and we will be more than happy to help you pass through this pain point ASAP.
Look forward to hearing from you soon.
Best Regards,
Raymond