Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its streamlined process of collecting and displaying authentic reviews from various platforms. They appreciate its user-friendly interface, quick setup, and customization options that enhance professionalism. The app's ability to differentiate between verified and unverified reviews is praised for boosting transparency and customer trust. Features like automatic review updates, review management tools, and SEO benefits are also appreciated. The customer support team is noted for their responsiveness, efficiency, and proactive approach. The app is seen as an intuitive and effective tool for boosting conversion rates and enhancing customer confidence.

Edited November 24, 2019

Good app easy to use, you can customize the theme put it exactly as your page, and there's 3 different formats of reviews, also you can put the language you want, just excellent

Comprasporti.com
United States
2 months using the app
January 8, 2019

So far So good. Seems to be a pain copying and pasting URL from ali express store. But Not bad For free

Lootoe
United States
2 months using the app
September 14, 2021

Utilizzo l'app già da un po e mi trovo molto bene.
il servizio è buono e l'assistenza rapida nel risolvere i problemi e molto gentile.

SKINSHA
Italy
2 months using the app
FireApps replied September 15, 2021

Hi Arianna,

I'm William from Ali Reviews - Product Reviews Customer Support Team. Thanks for your positive review of The New Ali Reviews.

To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.

Additionally, please spend your precious time to visit our website at https://alireviews.io/ in relation to the latest news of Ali Reviews.

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
William
Ali Reviews - Product Reviews Support Team

February 21, 2019

Really enjoy using this app. Makes things easy to import reviews with some few clicks. Now my website looks good :)

makepy
Norway
2 months using the app
January 14, 2023

Its pretty good, but you gotta pay just to really get any reviews and to change the colors and edit anything.

IcyBliss
United States
2 months using the app
FireApps replied January 16, 2023

Hi there,

I'm William from Ali Reviews. Thanks for your positive review of Ali Reviews.

To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.

Additionally, please spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ in relation to the latest news of Ali Reviews and e-commerce useful knowledge

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
William
Ali Reviews by OneCommerce

Edited December 30, 2019

I wish there was a direct download of reviews instead of copying and pasting the URL from Aliexpress. Currently copying and pasting takes too much time.

shopadrou
United States
2 months using the app
FireApps replied December 30, 2019

Hi Mustapha,

My name is Raymond from FireApps Customer Support team, and thanks for your feedback.

Regarding to your concern, there are 2 ways you can import reviews for ALL products without doing it manually:

1. Using our FREE app, Ali Orders

You can simply use Ali Orders application that has integration with Ali Reviews to import reviews in bulk WITHOUT doing it manually. Please have a look on this instruction article:
https://help.fireapps.io/en/articles/2933057-how-to-import-reviews-in-bulk-via-ali-orders

2. Using Oberlo Integration function which allows you to import reviews at once, and without a lot of actions and time consuming. Please check the following article for more details:
https://help.fireapps.io/en/articles/2001341-how-can-i-get-review-directly-from-oberlo

I hope this might be helpful for you.

If you have any concern later, please feel free to contact us via our live chat, or email at support@fireapps.io.

Best Regards,
Raymond

November 7, 2019

Awesome product. It is saving me a lot of time. Very helpful to add credibility to your store, xpecially at the beginning

My Elegant Dog
Italy
2 months using the app
November 5, 2017

Good but doesn't integrate into my stores reviews so the stars dont show up in the right places, also why do i have to manually enter every single aliexpress URL? Should have been able to take that automatically from orbelo (in a perfect world)

Yoga Appeal
United States
About 2 months using the app
Edited April 1, 2019

I used this app before to order human hair products for a client and the reviews were a great source of information.

CocoGold Brand
United States
About 2 months using the app
February 24, 2020

The customer service team is very efficient, friendly, and helpful. I was assisted by Vivian for any issue and she was very patient and kind. Another nice thing is that the dashboard is very user-friendly.

Concerns:

-Can't choose individual names for the reviews. In order to import reviews without using an Ali Express product link, they require you to edit a premade CSV file. This file MUST have names in both males and females for the review, can't be one male and then another female.

- In order to import photos from editing the CSV file, you must go through each indiivdual review you've just imported and add the photos manually.

Circulate Restore
Canada
About 2 months using the app
FireApps replied February 25, 2020

Hello Ferdinand,

This is Vivian from FireApps Customer Support team, and we really appreciate your feedback to our apps.

Moreover, we well-noted your three concerns as the following, and I will bring all them to our Business Development to consider in order to add them in our future releases:

1. Ability to choose individual names for the reviews. We understand that it is troublesome, moreover, for some products that are gender-biased, you may only want to have Female OR Male name.

2. Ability to import photos from editing the CSV file.
This is our technical limitation as mentioned in the below article due to security concern:
https://help.fireapps.io/en/articles/3728129-can-i-attach-pictures-and-or-picture-links-for-reviews-in-csv-file

3. Ability to change the customers' avatar in the review section (as in your conversation with us).

Your contribution is a great help, as we can continue improving the app and providing seamless experience for our users.

If you have any further question, please feel free to contact us via our live chat, or email us at support@fireapps.io.

Warmest regards,
Vivian