i can't find my products it's not good
This is Johnson from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
I would like to inform you that this is an unexpected bug, and our Development team has resolved completely, so please give us another chance to serve you by re-installing our app.
Thank you for your understanding, and if you have any further concern, please feel free to contact us via our live chat, or email at firstname.lastname@example.org
very good app until you need the support that horrible, I paid for the app and couldn’t access it was on a page to select the plan but had already been charged 9.90 USD along with the shopify monthly fee, that is, it was already paid, I called support to resolve, gave access to my account but after that my messages did not respond anymore, greater lack of respect, now I am trying to cancel the app and I want my money back because I paid and did not use I did not have access to the settings. On the free trial days it was working normal and I even liked the app, a good competitor against the loox but I had a problem and they didn't solve it, it wasn't a good experience in that sense.
This is Anna from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
I would like to inform you that your issue has been resolved, and I am following up with you via our active conversation.
Look forward to hearing your reply.
I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.
The reason for your bill was because you used our app for more than 7 days. Please refer to our Refund policy for more details: https://help.fireapps.io/en/articles/2001280-payment-refund-policy
Since we are having an active live chat, please help to reply on it to me.
Have a great day.
You take more time to respond than the app to load reviews in every languages whereas the settings are right set up. how many coffee am i going to drink ?
Here's Johnson from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you.
Since we are having an active live chat, please help to reply on it to me for faster response.
I can't use the app because everytime I add reviews it asks about giving 5 stars like homeless people
Here's Kate from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you.
Could you please let me know problem you got which prevented you to use our app properly?
Look forward to hearing your reply.
The app is called AliReviews, but no reviews are downloaded from AliExpress. It is 100% not importing the reviews from AliExpress. The name of the app does not fit at all and only confuses.The reviews are generated and duplicated, e.g. Great experience, Great experience, etc.. The settings can be adjusted, but they are not applied. The reviews are in Arabic, Spanish, Russian, etc.
I had contacted the support, but they forward me to another department. On the contrary, it only harms your website because of the strange reviews.
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience has caused to you.
For your wondering, there might be some misunderstanding, and I would like to confirm that our app can help you to import reviews from Ali Express quickly and easily.
Also I tried to import reviews for the product you provided, and I could get them successfully.
Therefore, could you please consider to re-install our app, and give us another chance to support you?
I am looking forward to hearing from you soon.
This is probably the worst recurring app ever. You pay $20/month and can only use 20 reviews per product, if you want only 200 then you have to pay $50/month. There are tons of alternatives out there - avoid this at all costs. That's how you ruin a business, overpricing basic stuff.
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you.
First of all, it seems like you have never contacted us to get more details information about your concern. Therefore, please let me explain it clearly for you.
In Essential plan ($19.9/month as you could see), we are providing 2 ways to import reviews (from Ali Express and from CSV file). In total, you can have 1000 reviews per product.
20 reviews per product is the limitation for CSV function ONLY, and please check these articles to get more understanding:
Last but not least, I truly apologize for this misunderstanding, and I really hope you can start trying our app with 7-day FREE trial at any plan.
Should you have any further concern, please feel free to contact us via our live chat, or email at email@example.com
Have a great day.
It's charged as monthly fee, however, the number of product review count was base on all historical data and no way to reset the counter.
E.g. if you imported 100 products review and you want to change some setting, delete and re-import the review again for the same 100 products. It's counted as 200 products reviews used. The only way is to upgrade and pay more to have more product counts you can use until you reach their top plan.
This is Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.
First of all, I would like to make it clear that we do not limit number of imported reviews on historical data. You can remove old, and add news one (I suggest to use In BULK option) as much as you want at any time.
What we limit is number of imported products based on historical data and your plan only. The behind reason is that this action will take a lot of resources from our system, and we want to make sure that all of our valuable customers will get results fairly to deserve what they are paying for our app.
Should you need further concern, please feel free to contact us via our live chat, or email at firstname.lastname@example.org
**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same.
RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go...
Example: If you open a store selling kids toys and add 1000 products, then later you decide you want to change the store direction and start over and you **delete ALL products** , and now you want to now sell shoes... guess what? all previous imports count against you and you will need to upgrade the plan... even if you have 5 products in your store going forward, all previous imports count against your plan.
Since we are discussing via a separate email chain, I will work on it directly for faster response instead of here (at Shopify App store).
I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you.
I did check our communication system, and found that we have not received any request from you, so I am not quite sure what happened there.
Therefore, please let me know more about your concern/issue, so that I could support you at my best.
Look forward to hearing from you, and if you have any further concern, please feel free to contact us via our live chat, or email at email@example.com