Ali Reviews ‑ Product Reviews
by FireAppsCollect & Showcase Photo Reviews, UGC & Ratings to boost sales
All reviews
Balance Healthy Home
It´s a good app, but I can´t continue because I haven´t sell anything and the app want to charge me monthly.
Developer reply
Hi Beatriz,
Here's Thomas from Ali Reviews - Product Reviews Customer Support Team. Thank you so much for your review about our app.
Regarding to your concern, once you choose your plan and approve charge, it means you need to pay the appropriate subscription fee per month.
In relation to your business, unfortunately we cannot intervene this to help you. However, we truly understand that there are many difficulties for building up a store from beginning, so we can recommend you to visit this link https://www.shopifycompass.com/, it's about sale, how to start or scale business. Hope this might be helpful for you.
Also I highly recommend you to check our blog for latest news regarding not only Ali Reviews, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog
If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io
Regards,
Thomas
Ali Reviews - Product Reviews Support Team
Skintifybeauty
I didn't have a good experience initially with Ali reviews. But I expressed my displease and they were very accommodating and helped me set things up. Okay product, good support.
Developer reply
Hi alastair,
Here's Amelia from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused.
In relation to your issue as export review as well as transfer review, those functions are considered as new functions and they have been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, you still want to export review, we're willing to ask Dev team to to export all of your review from your store.
Once again, on behalf of my team, I would like to say sorry again. I have seen that you're having an active chat with my colleague, please let them know to help you further.
Regards,
Amelia
Ali Reviews - Product Reviews Support Team
kaliossi
Beaucoup de problème par rapport a la version précédente, c'est lent ( le temps d'affichage des avis est lent sur téléphone), le deuxième problème c'est que : on ne peut pas écrire un avis directement sur la page d'accueil, on ne voit pas le nombre d'avis non plus, enfin voilà j'espère que les prochaines versions seront meilleurs Many problems compared to the previous version, it's slow (the display time of the reviews is slow), the second problem is that: you can't write a review directly on the homepage, you can't see the number of reviews either, well I hope the next versions will be better
Developer reply
Hi Oceane,
This is Roy from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused.
In relation to your concerns including the reviews were slow loading on the website and there is no average review section + Write a review button for the review box on Homepage, my colleague has completely fixed for you on the relevant chat, please kindly check it and let them know if you need further support.
Meanwhile our Dev team is checking and improving those issues as soon as possible.
Regards,
Roy
Ali Reviews - Product Reviews Support Team
Revo Laptop Stand
Everything was working good until the app got updated into version 6.0, then I can no longer use the snippet function to insert the review in my landing page (I am using GemPages). Tried reinstall, now I got back the old version and everything is working fine again. Hope AliReview don't simply go and update the app again. Thanks.
Developer reply
Hi there,
Here's Raymond from Ali Reviews - Product Reviews Customer Support Team. Thank for your feedback of the newest version Ali Reviews and we're also sorry for this inconvenience caused.
In relation to your concern, it is an unexpected integration issue and our app is experiencing with few customers using GemPages as a page builder. Anytime a user changes something in GemPages, it leads to a negative impact in Ali Reviews, and we are working proactively with them to have a final solution in the next few days. However, you now confidently upgrade to our newest version, we will help you add review widget in case it disappears.
You're having an active chat with my colleague, please let them know if you need further support.
Best Regards
Raymond
SISTANA
i havent been able to use this app as everytime i try it is give me problem. old version was much simple but this one not so much.
thank you for trying.
Developer reply
Hi there,
Here`s Ethan from Ali Reviews - Product Reviews Customer Support Team. We sincerely apologize for this inconvenience caused.
As I have checked your conversation with my colleague and seen that you are meeting trouble with the version of New Ali Reviews Local Extension, the new extension cannot be updated properly, so it`s the main reason why you`re unable to import review. For further investigation your issue, please let my colleague know about your issue in details via live chat, we're willing to help.
Best Regards
Ethan
Ali Reviews - Product Reviews Support Team
voufy
i have this problem with reviews and Andy of support help me to solved...............................
Developer reply
Hi there,
Here's Raymond from Ali Reviews - Product Reviews Customer Support Team and thanks for your feedback.
We`re happy and have seen that my colleague as Andy helped you resolve your problem. However, please tell us know which anything else make you feel unsatisfied about our app, so we can help your further.
Please feel free to contact us via our 24/7 live chat, or you have any further questions, email us at support@fireapps.io
I am looking forward to hearing from you soon.
Regards,
Raymond
Ali Reviews - Product Reviews Support Team
Gran Palace Store
Aplicativo muito facil de instalar e de usar! poderia ter versão mais baratas para que todos que estão começado, usem a plataforma.
Developer reply
Hi Bruno,
I'm Raymond from FireApps Customer Support Team, and thanks for your feedback.
As I checked, you are in Starter plan with $9.9 which I believe it is a reasonable price considering all features it is offering.
Also please note that we will continue bringing new features to this plan, so hope you can continue enjoying more.
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Best Regards
Raymond
Glamandglo
Ali Reviews is perfect if you work exclusively with Ali Express which is fine for some. I found over time that to be limiting. The App itself works well, easy to set up. Support is good yet challenging as the it is really not set up for NA time zone support so you have to wait several hours for a response. However, the need for support is limited since it is really easy to set up and use.
The reason for the 3 stars is because again, for my purposes it is limiting additionally many of the reviews I couldn't use as the reviews were not about products but about suppliers. I suggest the system help to filter those so customers don't waste time sifting through those.
Developer reply
Hello Gloria,
I'm Kate from FireApps Customer Support Team, and thank you for your feedback
As we discussed via live chat, exporting reviews to CSV file is not supported yet, and I will let our Business Development team know about your request.
Should you need more support, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Kate
XxPixieDustxX-
I had to wait for hours for reviews to be completed.
I spoke to Muffin on customer support and they have been very helpful in answering my concerns and offering solutions!
Developer reply
Hi Carlene,
Here's Raymond from FireApps Customer Support team of Ali Reviews, and we are truly sorry for the inconvenience caused.
Regarding the loading speed, as you know, the more reviews/photos you import per product, the slower it loads. Therefore, we highly recommend you to consider about displaying less reviews per reviews page, and suitable number of photos to improve it. For more detail can be found here: https://help.fireapps.io/en/articles/4034946-why-this-message-reviews-are-flying-to-your-store-kept-loading-and-waiting-for-a-while-for-reviews-imported
Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.
Regards,
Raymond
Nail Shop
la aplicacion es poco intuitiva, pero creo que k,sm,mncfmnbv,mn,vns,n,snkv,zmnvk nflkszjflknkmnv.,xzm,.cvmx.kmcvkzmjvk
Developer reply
Hello Vanessa,
Here's Kate from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you.
From what I can see in our system, our support team has never received any question from you, so could you please let me know exact problem you got when using our app?
Look forward to hearing your reply.
Regards,
Kate