Hi Bruno,

I'm Raymond from FireApps Customer Support Team, and thanks for your feedback.

As I checked, you are in Starter plan with $9.9 which I believe it is a reasonable price considering all features it is offering.

Also please note that we will continue bringing new features to this plan, so hope you can continue enjoying more.

Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Best Regards
Raymond

Hello Gloria,

I'm Kate from FireApps Customer Support Team, and thank you for your feedback

As we discussed via live chat, exporting reviews to CSV file is not supported yet, and I will let our Business Development team know about your request.

Should you need more support, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Regards,
Kate

Hi Carlene,

Here's Raymond from FireApps Customer Support team of Ali Reviews, and we are truly sorry for the inconvenience caused.

Regarding the loading speed, as you know, the more reviews/photos you import per product, the slower it loads. Therefore, we highly recommend you to consider about displaying less reviews per reviews page, and suitable number of photos to improve it. For more detail can be found here: https://help.fireapps.io/en/articles/4034946-why-this-message-reviews-are-flying-to-your-store-kept-loading-and-waiting-for-a-while-for-reviews-imported

Should you need any help from us with those, please feel free to contact us via our live chat, or our email at support@fireapps.io.

Regards,
Raymond

Hello Vanessa,

Here's Kate from FireApps Customer Support Team, and I am really sorry for the inconvenience caused to you.

From what I can see in our system, our support team has never received any question from you, so could you please let me know exact problem you got when using our app?

Look forward to hearing your reply.

Regards,
Kate

Dear Sydney,

My name is Petey from FireApps Customer Support team, and thanks for your feedback.

First of all, please be advised that we have calculated, optimized the suitable amounts for each plan along with the sizes of store business. As a result, depending on each stores' real situation, we have to scale our database/server loading to fit with the amount of products/reviews in order to to give you the best performance and experience.

Besides, we do provide higher priority support for higher subscription users.

Also you may want to take a look at our Ali Orders app as an alternative solution for Oberlo: https://apps.shopify.com/ali-orders-by-fireapps

I hope you can understanding the situation, and our effort.

Last by not least, if you have any concern about our app, please don't hesitate to let me know whenever you need.

Best Regards,
Petey -

Hi Ndonda,

Here's Raymond from FireApps Customer Support team, and thanks for your feedback.

Regarding to your concern, "I don't really like that it takes similar products and not exactly, it would be good if it would do even better when evaluating the products", can you please describe it with more details, so I can help you further?

Look forward to hearing from you soon.

Best Regards,
Raymond

Hi there,

I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.

I did check your store, and found that the pop up you are asking is not belong to us. Therefore, kindly help me to check with other third parties who provided apps to you.

If you have any question, please feel free to contact us via our live chat, or email at support@fireapps.io.

Best Regards,
Johnson

Hi Zhang,

This is Anna from the FireApps Customer Support team, and thanks so much for your feedback for our app.

Your support will be very helpful for us to enhance our app better.

We will try our best to improve the app better, and add more functions to make your life easier.

If you have any further concern, please feel free to contact us via our live chat, or email at support@fireapps.io.

Have a great day.

Regards,
Anna

Hi Marcin,

Here's Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you.

Regarding your concern about how to remove the country flag of customers, please go on Display Setting => Theme Setting => Review Cards, then uncheck Country Flag.

Hope this will clarify your concern.

If you have any further concern later, please feel free to contact us via our live chat, or email at support@fireapps.io

Best Regards,
Raymond