Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup, robust features, and user-friendly interface. They particularly value the Review Importer feature, which simplifies collecting and displaying reviews from AliExpress and Amazon. The app's customization options, automatic review updates, and distinction between verified and unverified reviews are also appreciated. Merchants report increased review numbers due to automated review request emails and improved SEO rankings. The customer support team is consistently praised for their responsiveness and problem-solving skills.

February 1, 2024

We subscribed to the essential plan for a few months but opted to switch to the free version as part of our cost-saving measures. This transition necessitated the manual deletion of the majority of our reviews to comply with the free plan's five-review limit, despite having imported hundreds. It would be significantly more user-friendly if the app facilitated review removal with the same ease as their importation or addition.

Consequently, I rate the app three stars. However, Joyce deserves a five-star rating for her assistance during this process. Her professionalism, patience, and understanding were commendable. Great job, Joyce!

Easiley
Finland
3 months using the app
January 19, 2024

I've had a problem where i cant import reviews for some reason and both times customer support has fixed it and imported the reviews for me. I think it will still happen and so im hesitant to import more reviews because i worry it wont work but they do a great job at helping me out. Just now Joyce not only helped me with my request but did it for me. They're responsive and helpful. Good experience overall but if that bug still exists that stops me from importing reviews is still at play then its a bit ironic considering importing reviews is their business.

MumboLights
Australia
9 days using the app
January 26, 2024

Polaris helped me a lot! Thanks for that!!!

Schippershop
Netherlands
9 months using the app
November 28, 2023

works much more easily than other review apps I have used. Customer support is good as well.

My Store
Australia
About 2 months using the app
FireApps replied December 6, 2023

Hi there,

Here's Kyle from Ali Reviews. Thank you so much for your review

We have been tirelessly working to improve our product and we believe that with the newest version will help you enjoy your experience with Ali Reviews even more.

Also I highly recommend you to check our OneCommerce website for the latest news regarding to Ali Reviews and more than that with useful knowledge about e-commerce market at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Kyle
Ali Reviews by OneCommerce

November 18, 2023

Good app, could do with being a bit quicker on loading.. However support are really good and responsive and are working on continuously improving the app, so deffo worth it.

PlushVivo.com
United Kingdom
6 months using the app
FireApps replied December 6, 2023

Hi there,

I'm William from Ali Reviews. Thanks for your review of Ali Reviews.

We have noted your point. To make your experience better, we will keep on improving our services for valued Ali Reviews users like you. Thank you for the loving words you've shared, and thank you for being the best part of Ali Reviews.

Additionally, please spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ in relation to the latest news of Ali Reviews and e-commerce useful knowledge

If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you!

Best Regards
William
Ali Reviews by OneCommerce

December 19, 2023

This is a great app and very easy to work with. It has offered everything a review needs to let new customers know about the brand and a product at the same time. Team work very great

Brawn Herbal
India
About 5 hours using the app
FireApps replied December 20, 2023

Hi there,

I'm Richard from Ali Reviews. It sounds like you had a good time with Ali Reviews.

Thanks for taking the time to share your feedback with Ali Reviews. I hope we were able to meet your expectations when the latest update focuses on changing the interface to be more user-friendly and adding more useful features.

Furthermore we highly recommend you to take time to visit our OneCommerce website at https://fireapps.io/blog for the latest news of Ali Reviews, which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Richard
Ali Reviews by OneCommerce

January 23, 2024

I'm relatively new to using this app and I still haven't discovered everything, but Violette from the Customer Support team was a great help in getting me started up on my store.

Luhara
United States
About 1 hour using the app
December 2, 2023

Eleanor Helped me out, she was really helpful

Waddes
United States
About 1 month using the app
FireApps replied December 6, 2023

Hi there,

Here's Robert from Ali Reviews. Thanks for your review

More than this, our website has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at OnecCommerce blog via this link https://onecommerce.io/blog/

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Robert
Ali Reviews by OneCommerce

December 9, 2023

Muy buena APP y tiene plan gratuito para empezar con el Ecommerce, muy recomendada, me gustaria que se pudiese editar algo mas el tema de revierw box, con el fondo en degradado etc... pero no si se esa funcion estará incluida en algun plan de pago, yo me pasare al plan de pago en breve, gracias!

Talismán secreto
Ireland
15 days using the app
FireApps replied December 11, 2023

Hi Rafael,

This is Brian from Ali Reviews. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with the latest version of Ali Reviews

Further we extremely advise you to check our OneCommerce website at https://onecommerce.io/blog/ which has been a great source to know the newest information of Ali Reviews and more useful information on e-commerce market

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Brian
Ali Reviews by OneCommerce

December 3, 2023

Great app, very aesthetic, the support is very helpful and fast. My only con would be the pricing, but it's still a very good product.

Sectle
Poland
About 13 hours using the app
FireApps replied December 6, 2023

Hi there,

My name's Charles from Ali Reviews. Thanks for your comment about your experience when using Ali Review.

Also, I would be more than happy if you spend your precious time to visit our OneCommerce website at https://onecommerce.io/blog/ where you will be kept updated for the latest news not only for general information but also updated functions, from that you can use our app effectively.

If you need any further assistance, please let us know via our 24/7 live chat or email us at support@fireapps.io

Regards,
Charles
Ali Reviews by OneCommerce