Ali Reviews: Kudosi Reviews

Good app and relatively easy to use, some more customisation options would be nice, especially on the email review requests side, but good features all in all. Customer service is really great so far, they are always very helpful and knowledgeable of their product and they go the extra mile to help you. Thanks 'Rachel' for your help!

"Kudosi" (formerly AliReviews) is, without exaggeration, the worst app experience I’ve had on Shopify.

Their support barely speaks English, routinely fails to acknowledge your actual requests, and seems to have no clue how to operate their own app. I’ve had to explain things multiple times only to receive irrelevant copy-pasted responses. When something breaks, which it will, expect hours of back-and-forth with a team that either doesn’t understand what went wrong or simply refuses to take responsibility.

The UI is clunky and unintuitive. The app is plagued by frequent, pointless updates that break your existing settings and custom code without warning. I’ve had to manually redo CSS styling on four separate occasions because of these updates each time wasting hours doing trial and error while support either ghosted me or made things worse.

They refuse to compensate for the time, stress, and energy their failures cause. Not once have they offered even a free month for the inconvenience. Instead, they’ll gaslight you into believing none of it was their fault.

The final straw? A support agent accessed my store during Easter sale weekend and broke existing styling in the middle of a live campaign. I missed out on family time sitting there for hours undoing the damage and still, their team refused to take accountability.

If you're looking for a reliable, professional reviews app this isn’t it. Kudosi is a mess of poor design, worse support, and zero customer respect.

Still being charged after I canceled an deleted app due To it did not work an i only had the free trail but someone who works for the company added me onto the 14 99 month one without my knowledge be aware!!

Kudosi è un'app fantastica per gestire le recensioni! Mi ha semplificato notevolmente il lavoro, permettendomi di organizzare le recensioni in modo efficiente. In più, l'assistenza clienti è davvero eccezionale: sempre disponibile, veloce e pronta ad aiutarmi a settare l'app nel modo migliore.

I’ve had an exceptional experience using Ali Reviews (Kudosi Reviews) for my Shopify store. The app is incredibly user-friendly and has made importing and managing product reviews a seamless process. The ability to import reviews from platforms like AliExpress has been a game-changer for building trust and credibility with my customers.

The customization options are fantastic, allowing me to display reviews in a way that perfectly matches my store’s branding. The review bar and carousel widgets have significantly boosted my conversion rates, and the automated email feature for collecting customer reviews is a huge time-saver.

A special shoutout to Andria from the support team, who went above and beyond to assist me. Her responsiveness, expertise, and willingness to help made all the difference in resolving my queries quickly.

Overall, Ali Reviews has become an essential tool for my business, and I highly recommend it to any Shopify store owner looking to enhance their social proof and grow their sales.

Thank you, Ali Reviews team, and especially Andria, for creating such a powerful and reliable app!