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Can't import products to my shopify store. Everytime it brings me to a different window I always have problems to re login. It says invalid account or account unregistered.
We're sorry to hear about your experience. Allow us to make this right! Kindly reach out to us through support@felex.co so we can resolve this. Thank you!
REVIEWS ARE FAKE! This app JUST launched at the end of Sept 2024 and there are 5 star reviews saying they've been using for "several years". Not only that but items when pushed to my store show Out Of Stock so the app just doesn't work. Very shady. Install with caution.
We appreciate your feedback and take all concerns seriously. Our app indeed launched at the end of September 2024, and we are continuously working on improving our services. Regarding the stock issues you mentioned, we encourage you to reach out to our support team for assistance so we can help resolve any challenges you’re facing. Your satisfaction is our priority, and we aim to provide transparency in our operations. Thank you for giving us a chance.
I am trying to cancel my subscription, i am not able to log in, I am not able to reach support... how do I cancel my subscription?
We're sorry to hear about your difficulties canceling your subscription. Please be assured that our team's here to resolve this. One of our associates has reached out to you to sort this out. Thank you!
All products that i import to my store are sold out!
Thank you for taking the time to share your feedback. We’re sorry to hear that the products you imported to your store are sold out. We strive to keep our inventory updated and ensure our clients have access to the products they need. Please reach out to our support team at support@felex.co, and we would be happy to assist you in finding reliable, in-stock alternatives or help with your order. Your satisfaction is important to us, and we appreciate your understanding as we work to improve our service.
I was forced to review the app before I had a chance to use it. This is not an honest practice.
We're sorry to hear about your feedback that we didn't meet your expectations. One of our associates will reach out to you to sort any issues! Thank you!
Charged a monthly fee even though app is uninstalled and has been for a while
We sincerely apologize for this inconvenience. Allow us to make this right! One of our associates has reached out to sort any issues. Thank you!
I would not recommend it runs extremely slow, and this only connects to aliexpress.
We're sorry that we didn't meet your expectations. Our team would like this to be resolved and has reached out to you via email. Looking forward to sorting this matter with you!
It is not free! I can not check products if I do not subecribe to a plan immediately after I install the app! Very confusing!
We're sorry that you had to experience this. Allow us to make this right! Our senior support has reached out to you to sort this out. Thank you!
horrible, keeps saying my account doesn't exist, but the same email is populated in my settings. Photos don't transfer over, customer service is extremely slow.
Don't waste your time, use another app.
We apologize for the frustrating experience you've had with our platform. We're sorry that our customer service team didn't meet your expectations. We'll take your feedback seriously and work on improving our services. Can you send us an email at support@felex.co so we can get this sorted?
There is no Free Plan as mentioned here
We sincerely apologize for the confusion regarding the free plan. Your feedback is important to us, and we will address it directly. Please reach out to our customer service team for clarification on our plans and options. We appreciate your understanding!